Khadijah Vinson

Experience

• 

  INNOLOG

  Jan 2002 - Jan 2005

  Project Coordinator

  Provided direct and indirect administrative support to the federal employees, customers, Mobile Screening Force (MSF), and Permanent Screening Force (PSF) as well as supported the Transportation Administration Officer as well as two Directors’ of Security.• Answered telephones calls, correspondence email, and scheduled meetings.• Served as a resource for the transportation administration and for both external and internal clients.• Created schedules for all TSA personnel using a program called Scheduled Source.• Assisted Projected Managers in preparing weekly budget and financial reports.• Provided written and oral reports of activity on assigned contracts.• Assisted in development of new employees training materials and their training program.• Processed all government issued uniforms to government employees and kept track of them by using MS Excel.• Oversaw management of scope changes, trends and change notices initiated from the project management system and reviewed time and cost implications.• Handled all timekeeping/expense reports for staff.•Tracking shipments while communicating with Project Manager’s and accounting/finance departments.• Recorded minutes using a digital dictation. Show less

• 

  Imerys

  Jun 2006 - Sept 2009

  Telecommunications Analyst- IT Executive Administrative Assistant

  Entered average of 37 tickets a week into Remedy.Provided resolution to all office automation hardware (PC’s, laptop, printers, scanners, PC projectors, fax machines, and phone equipment).Assisted and maintained a formal system of evaluating all telephone/cell systems and materials used to maintain them. Strategically installed and upgrade network computer applications, upgrade and maintain computer hardware, and perform critical backups. Effectively applied expertise in technology solutions to provide comprehensive Help Desk support in a call center environment Show less

• 

  Office of the Comptroller of the Currency

  Jan 2007 - Jan 2009

  Executive Assistant

  Provided support to the Assistant Deputy Comptroller as well as the banking/treasury division of finance. I was also responsible for making sure that the office ran smoothly and effectively by handling various administrative tasks such as:• Proofread and edited documents/correspondence.• Effectively managed use of purchase cards and reconcile all invoices at the end of the month.• Prepared documents/correspondence and presentations.• Coordinated all the special events and training seminars and travel (domestic & international).• Prepared time and expense reports in a program called e-Time.•Monitored, approved and reconciled standard office supply orders for the District Office.•Processed and renewed passports/visa for staff.• Developed client contracts and project tracking.• Prepared contract budget and management reports.• Recorded minutes using a digital dictation. Show less

• 

  Georgia-Pacific LLC

  Jan 2010 - Jun 2010

  Procurement Purchasing Data Analyst - Project Coordinator

  Provided technical support to SAP users as well as vendors. Also handled project data management and analysis for research projects, including ,application of standard, descriptive, and inferential statistical methods for conducting analysis. Some of the job functions included: Operational: Maintained SQL server to ensure consistency and stability of accounts; Uploaded PO’s (blankets) in a system called Passport; Adjust prices on invoices through SAP and Passport.SAP Customer Relationship Management: Added new users to SAP as well as problem-solving SAP issues.SAP Accounting: Responsible for the project scope which included the conversation of Customers Accounts and Master Data and develops daily interfaces from Citrix system (SAP) to implement FI-AR. Training & Sustaining: Trained and advised team members on SAP functionality; maintained a database called Integrity to add new manufacturer and new user requests.Created and input requisitions and purchase orders.Coordinated the integration of multiple projects and programs, provided data, analyzed and reported to project managers. Generated modules on technical processes.Managed the changing of tracking project and produced updated site based schedules as agreed with site facility and project management. Show less

• 

  Georgia State University

  Sept 2010 - May 2012

  Office Manager

  Executive Assistant to the Director of Undergraduate Studies.Produced reports using Crystal Reports; created customized queries to produce specific reports.Handle all students’ questions/concerns about academic programs.Managed calendar for the Director as well as Professors’.Recorded bi-weekly staff minutes at meetings.Prepare reports, memos, and letters, using MS Word.Proofread/edited letters and correspondence.

• 

  Georgia-Pacific LLC

  Jun 2012 - Oct 2012

  Business Analyst

  Handle departmental expenses and account reconciliation.Enhanced order management process by utilizing SAP customer allocation processing.Manages and facilitates strategic account planning with field sales to deliver volume and price plan targets.Acts as a liaison between our engineering team and the vendors.Code all SAP invoices into DART from the vendors that come in to be paid.

• 

  XERIOM TECHNOLOGY

  Jun 2012 - Jan 2013

  Intern, PC Technician

  Dismantling/disconnecting approximately 350 PC workstations to set up a client’s new work site. Packing up the components, loading the components onto a rolling cart.Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Load the truck and deliver the workstation components to the new facility. Re-install/reassemble the workstations and test for connectivity.Assisted and maintained VMware vSphere infrastructure for multiple Atlanta Offices.Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Show less

• 

  EasyLink Services - now a part of OpenText

  Feb 2013 - Mar 2018

  Help Desk Support

  Logging and monitoring of customer questions, issues and problems through resolution/completion through Remedy. Creation and maintenance of customer service request documentation through resolution.Answer user inquiries regarding computer software or hardware operation to resolve problems.Troubleshooting and performing diagnostics to identify and resolve performance problems. Identify and escalate priority issues per client specifications.Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients.Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Show less

• 

  NTT DATA North America

  Mar 2018 - Sept 2019

  Operations Analyst

  Provides support of the scheduling of reoccurring database maintenance for approximately 118 remote clients.Provide status updates for scheduling maintenance (i.e. upgrades, reboots, implementations). Creation and maintenance of customer service request documentation through resolution.Create/document metrics reporting, weekly maintenance reports, and reoccurring maintenance schedule.Create Case tickets through ServiceNow (SNOW). Identify and escalate priority issues per client specifications.Maintain MS Outlook EIS Calendar for all reoccurring scheduling events.Maintain an excellent relationship between Technology Account Manager – (TAMS) and Information technology department by meeting Service Level Agreement (SLA) and visits to the departments and all levels of management. Show less

• 

  SAIC

  Sept 2019 - now

  Senior Reporting Analyst

  Develop and implement performance metrics to improve business operational efficiency.Analyze root causes of business problems and recommend corrective actions.Maintain documentations for problem identification, definition and solving procedures.Generate various reports through the ServiceNow Platform to regularly meet the clients business needs. Develop business presentations for management and clients as needed.