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Patrick Precord

Patrick Precord

Activities Coordinator

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location of Patrick PrecordOviedo, Florida, United States

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  • Timeline

  • About me

    Director of Strategic Partnerships at PowerDMS

  • Education

    • Central Michigan University

      1986 - 1992
      BA Commercial Recreation & Facility Management / Business Administration / Marketing

  • Experience

    • Indian River Plantation Resort & Marina

      Jan 1990 - Jan 1992
      Activities Coordinator

    • ITT Technical Institute

      Jan 1992 - Jan 1994

      • Representative

        Jan 1993 - Jan 1994

      • Student Services Coordinator

        Jan 1992 - Jan 1993

    • Engineering Software Services

      Jan 1994 - Jan 1998

      Focused on streamlining all departments for efficiencyManaged Sales and Technical DepartmentsDeveloped and maintained Manufacturer and Vendor relationsContinued responsibilities of a Systems Consultant Responsible for Computer hardware and software related salesDeveloped comprehensive consultative proposals of a technical natureDevelopment and maintenance of major accountsOrganized and streamlined internal data flowObtained sales and marketing concepts through training and practical application

      • Director of Operations

        Jan 1997 - Jan 1998

      • Systems Consultant

        Jan 1994 - Jan 1997

    • Graebel Orlando Movers, Inc

      Jan 1998 - Jan 2000
      Relocation Consultant

      Responsible for House Hold Goods Relocation contract and C.O.D. salesResponsible for Commercial Business relocations.Development and relationship maintenance of major accounts.Managed crews up to 50 employees at multiple locations.Co-developed Commercial relocation bidding tool and process.

    • Technology Management Solutions, Inc

      Mar 2000 - Jan 2004
      Account Executive/Customer Account Manager

      Consulted small and mid-size business on technology needsResponsible for business development through existing client base while still brining in new business clientele Developed and organized marketing strategies and materials for marketplaceInvolved in strategic partner relationship programsProcedural development - Operations, Purchasing, Bid Process, Technology PlanningClient Management and Contract renewal development plan

    • The Revere Group (Acquired TMSI)

      May 2005 - Jan 2007
      Customer Service Manager

      Continued to sell technical services while still billing for consulting servicesDeveloped Customer Service department from ground upManage Reception, Administrative Assistant, Customer Service RepresentativesEnsure customers are retained, satisfied, and that their expectations are metResponsible for designing and implementing improved process and operational policiesRecommend and implement changes to products and services to fulfill customer needs

    • The Revere Group

      Mar 2007 - Apr 2012
      Director of Service Delivery

      Structure, market and secure long-term support services contractsManage the Shared Services organization which includes the National Service Desk, MTS Systems and National Purchasing Group of the Managed Services Division.Responsible for the quality delivery of these Shared Services nationwide to our own organization as well as customer direct services.Manage the over-all operation of ticketing system as well as the development and roll-out of a new Web front-end for remote techniciansResponsible for managing existing client base in satisfaction of service as well as educating them on other services that they may benefit from.Manage team budgets and all Purchasing and IT StaffContinuing the Customer Service Manager Role and related Responsibilities Show less

    • NTT DATA, Inc.

      Apr 2012 - Jan 2013
      Senior Client Manager

    • Consultis

      Jan 2013 - Jun 2015
      Account Manager

      "At Consultis, for over 30 years, we have built long lasting relationships with our dynamic clients and consultants by crafting customized IT workforce solutions. We pride ourselves on our long-term relationships. Consultis, a premier woman owned (WBENC) technical recruiting services company with a single focus on pairing the right candidate with the right employment opportunity."

    • PowerDMS by NEOGOV

      Jun 2015 - now

      • Director Of Strategic Partnerships

        Feb 2022 - now

      • Senior Partner Success Manager

        Apr 2021 - Feb 2022

      • Manager - Partner Success

        Jul 2018 - Apr 2021

      • Manager - Customer Success

        Oct 2016 - Jul 2018

      • Customer Success Advisor

        Jun 2015 - Oct 2016

  • Licenses & Certifications

    • PowerDMS Certified Professional

      PowerDMS by NEOGOV
      Nov 2020

    • ITIL V3 Foundation

      APM Group
      Jun 2008