Hira Javed Sheikh

Experience

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  Avon

  Jan 2011 - Dec 2012

  Sales Representative

  Sell products to customers, maintaining current customers and continually building new customers. Promote and sell Avon products to current customers and meeting new customers. Prospected for new customers and for potential new Sales Representatives. Service existing accounts and creating new accounts

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  Ventia

  Nov 2016 - Jun 2022

  Lead and manage UFB network records and network inventory management in South & North Islands.Optical Fiber Network end to end Physical Resource Allocation for various MDU/ROW/SDU customers ( Hotels , Shopping Center, Commercial Office Building , Residential Building) to provide triple play services (Voice, Data, VoD).Advance level Netmap Update competency and understanding of ICMS, Chorus Portal and Chorus Netmap standards. Delivering Records Training sessions to the wider records team. Providing guidance in resolving complex Updating issues. Clarifying Quality concerns for onshore and offshore staff.Lead Technical staff within the company and clients (Field Managers , Provisioning Technician). Ensuring Escalations are resolved promptly and accurately.Timely escalate major events and sensitive issues to the customer for proactive define and handling the tools and formats of reporting and even to an appropriate internal follow up processes.Update date base for all design program (NGA,RAT).Responsible for project daily task scheduling / forecasting / reporting and highlight risks.Directly report to Project Leads for project updates on daily, weekly basis.Solid understanding of Quality Systems (QS & QA), OH&S and regulatory compliance.Make sure Project utilizes all resources efficiently and project milestones achieved before the deadline. Show less

  • Service Delivery Specialist

    Mar 2014 - Jun 2022

  • Network Records infrastructure Lead

    Nov 2016 - May 2022
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  UCG - Universal Communications Group

  Jun 2022 - Sept 2022

  Records and Quality Assurance Specialist

  Assist Supervise Outsourced ServicesAllocate job/projects to the approved outsourced companies so they complete the work requirements in Netmap.• Provide advice per job upon request.• Monitor the quality and quantity of work being completed by the outsourcedservice providers.Perform a comprehensive QA of each job. Rejected jobs to be returned to the outsourced Company for remediation.Before issuing tasks to offshore team members, if unsure of their relevant competency confirm they have received adequate training and can perform the tasks to the required standards.• Conduct appropriate quality checks of the offshore team member’s work to ensure their work meets the required standards.• If delegated by the Host Employee, provide timely communication to the offshore team members of any changes to their scope of work or changes to procedures relevant to them.• Monitor and escalate quality, productivity, performance or other issues of offshore team members to the relevant Host Manager and/or Host Employee.General• Attend and constructively participate in team and company meetings.• Adhere to company policy including People and Culture and HSEQ policies and procedures.• Provide positive and constructive feedback to others which supports the employee workforce’s adherence to UCG’s values.• Perform other reasonable duties as requested by management. Show less

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  Telstra

  Oct 2022 - now

  Service Delivery Manager

  •To ensure Telstra is regarded as a reliable and respected strategic partner customer.•Make data-driven decisions (using Incident, Problem, Service Levels, Billing, etc.) Data (e.g., capacity, event, customer satisfaction, etc.) to proactively deliver demonstrable results business results.•Focus on incident prevention; provide 'insights and recommendations' rather than incidents reports.•Act as customer advocate to navigate internal & supplier stakeholder landscape to deliver world class customer experience.Embrace the transformation of customer success and to bring and influence our capability to TEA domestic teams.Demonstrate strong commitment and drive in ensuring effective service delivery to customers. Enable a holistic, end-to-end service relationship and ensures all Telstra and client deliverables are achieved with customer satisfaction targets met or exceed. Show less