Virginia Nerino

Experience

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  Messiah College

  Aug 2012 - Dec 2015

  Supervised department of four in organizing quality service trip programs over student breaks Streamlined training, on-boarding, and exit processes for student service trip teams by incorporating multiple elements including discussion, reflection, lecture, and games Assessed participant experience through post-trip surveys via Qualtrics.com and summarized data into formal reports for delivery to Center Director, Student Government, and College Leadership Assisted Center Director with department staffing restructure and its successful implementationManaged budget of over $40K per semester to provide multiple quality trip offerings for students Show less Collaborated with director and peers to provide quality service trips over student breaksSourced Service Trip sites and established valuable partnerships with new locations Managed Service Trip destination database and site data via Partnership Planner PlatformGuided trip sites through Letter of Agreement, Insurance Requirements, and other pre and post trip paperworkCompiled Trip Guides for Team Leads, indicating specifics for destinations and overview of agenda for trip Show less

  • Director of Service Trips, Agapé Center for Service and Learning

    Aug 2015 - Dec 2015

  • Work Study, Department of Psychology

    Aug 2014 - Dec 2015

  • Service Trips Agency Coordinator, Agapé Center for Service and Learning

    Aug 2014 - May 2015

  • Dining Services Worker - Lottie Nelson Dining Hall

    Aug 2012 - Dec 2014
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  Center For Abused Persons

  Feb 2016 - Nov 2016

  Community Outreach Coordinator & Victim Advocate

  Served as administrative support to Executive Director, answering phones, ordering supplies, managing confidential information, maintaining Client Database, organizing events, and assisting with scheduling of clients, and other business operations as neededScheduled, Prepared, and Facilitated multi-faceted community education seminars including discussion, group activities, and formal presentations to churches, colleges, businesses, and other external audiencesCreated and implemented formal on-boarding process to recruit and vet quality volunteers to accompany victims to court proceedings and hospital visitsCultivated strong relationships with local law enforcement, the courthouse, and the Center for Family Advocacy to increase prioritization of victim follow-up visits, simplify protective order processes, and provide legal representation to abuse victimsDrafted all legal legal correspondence with the courts on behalf of participants of the Abuser Intervention ProgramTransformed marketing effectiveness through full revitalization of privately managed website via Wix.com website platform and management of Facebook business pageSuccessfully organized fundraising events including PaintNite, LuLaRoe Shop for a Cause Event, and the Annual Community Breakfast, raising over $5000 to support domestic violence and sexual assault victims Show less

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  Girl Scouts Nation's Capital

  Nov 2016 - Feb 2020

  Membership Specialist

  Resolved all registration concerns cases within 24 hours and managed data via Salesforce.com CRM platform for 1300+ householdsTransformed volunteer networks into high functioning, motivated units through on-going support, effective communication of council policies, scheduling regular trainings, prioritizing follow-up phone calls, and providing sensitive conflict mediationExecuted full-cycle recruitment process from sourcing to on-boarding for 400+ adult volunteer roles with a focus on their individual experience Created and regularly updated marketing materials via Microsoft Publisher for printed literature and social media advertisements Replaced paper documentation between staff and volunteers with online data collection through the use of Google formsOversaw hiring and new hire orientation for 50+ camp staff positions, effectively communicating staff responsibilities and expectationsManaged databases for multiple summer programs serving 150+ campers each, reporting expense invoices, processing registrant transactions, scheduling travel arrangements for campers, and overseeing campsite logisticsServed as team point of contact for data entry and management, review of metrics, accurate reporting, and training new employees on effective utilization of online programsFormer member of the Employee Engagement Committee, which promoted healthy workplace culutre through professional development opportunities and regular events Show less

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  Our Lady Star of the Sea Roman Catholic Church

  Mar 2020 - Sept 2022

  Aided pastor in restructuring parish office positions and responsibilities to best support the mission and operations of the churchCreated detailed office guidelines and procedures to assist with pastoral and employee transition periodsTrained new employees on use of Customer Relationship Management software, communications tools, phone systems, and parishioner engagement (customer service)Completely reviewed all church records to ensure that other parishes were informed of sacraments celebrated in the last three decades; Notifications were re-issued for all years in which reporting was not handled properlyMet with and advised grieving families through the funeral planning process, ensuring that all of their questions and needs were handled with the utmost sense of compassion and respectRestructured Christmas Outreach ministry, establishing an organized structure and committee to achieve best possible program successLed Gala Planning Committee for the 2022 Fr.Alexander Gala, the largest parish gala to date with over 300 guests. Over $10,000 was raised which benefited humanitarian relief efforts in Ukraine Show less Authored concise, informative, and visually appealing weekly print and digital parish communications easily accessed by parishionersSet-up and overssw parish social media and livestreaming software, promoting a sense of community and connectedness with parishioners from the onset of the pandemic; From 2020-2021, engagement with our social media pages increased by well over 50%Maintained parish website which was completely reconfigured in to promote ease of navigation and updated style (olss.org)Utilized software and online resources to improve office procedures, promote efficiency, and minimize waste of precious resourcesManaged registrations and sacramental records for over 1100 active households, cross-referencing reports from a variety of information sources to ensure records are up-to-date and accurate for communication and reporting purposesProvided proactive administrative support to the pastor through management of his schedule, coordination of special events, preparation for weekend Masses, and communication with parishioners and parish partner organizationsPromoted and managed fundraising initiatives, including the Annual Appeal and Giving Tuesday which raised over 160% of our 2021 goal of $10,000Planned and coordinated parish events including ministry fairs, receptions, and the annual parish gala. Event planning includes managing volunteer teams, promotion of events through print and digital media, ticket sales, and corporate sponsorship (when applicable). Show less

  • Pastoral Associate

    May 2022 - Sept 2022

  • Executive Secretary

    Mar 2020 - May 2022
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  St. Gregory the Great Catholic Church

  Sept 2022 - now

  Coordinator of Stewardship & Development

  Introduced digital communications platform, flocknote, to parish. Flocknote allows parish staff to reach members easily via text and email to inform them of special announcements, events, and opportunities to serve Author weekly updates to the parish via flocknote, which maintains a click rate of over 50% of our current subscribersAssist with marketing various parish events, programs, and initiatives through flocknote, social media, and print as well as digital platformsCollaborate with school staff on community functions to bridge the relationship between our parish and school Train parish staff and volunteers on best practices for Volunteer Management, retention, and recruitmentEstablish parish event and development schedule to promote improved parish life and parishioner engagementFormed Stewardship Committee to collaborate with parishioners on events and strategies to increase parishioner participation and parish communityImplemented annual strategic plan for parish, including initiatives to re-engage with inactive members, increase the number of volunteers serving in parish ministries, and improve regular offertory contributionsCoordinate parish social hours and special events for families to gather, connect, and form communityAcknowledge all major gifts to parish Show less

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  Saint Matthew Catholic Church

  Sept 2022 - now

  Office Manager

  Maintain all parish records of member households through Church CRM Software, ParishSOFT and all Sacramental RecordsRecord and acknowledge all charitable gifts made to the parish on a weekly basisGuide grieving families through the Funeral Liturgy planning process, ensuring they are treated with kindness, compassion, and sensitivity throughout the processImplemented, maintain, and improve parishioner welcome process aimed to integrate new parishioners into parish lifeAssist with the Parish Centennial Celebration Committee, collaborating with members on fundraisers, celebrations, and events leading up to our large gathering September 2024Provide detailed administrative support to the pastor through management of his calendar, appointments, travel documents, and medical informationOrder parish office supplies and maintain inventory Show less