James Eakin

Experience

• 

  Big River Telephone

  Jul 2008 - Jun 2015

  Manage the network and trunking needs for servicing new telephone markets as a CLEC. Lead the Tier 1, Tier 2, and Network Operations Centers for our ISP, Telephone, and 4G LTE operations. My duties include but are not limited to the following:Trunk Forecasting (PSTN) and planningManage the group that places Access Service Requests (ASRs)Interconnection Agreements with ILECsNetwork Interconnection Team meetings911 planning and complianceCisco Routers and SwitchesAdtran RoutersMetaswitch Class 5 digital switchChange Management point person Show less

  • Director of Network Operations

    Feb 2011 - Jun 2015

  • Network Operations Engineer

    Jul 2008 - Feb 2011
• 

  Charter Communications

  Jun 2015 - now

  ● Onboarded Metaswitch Alarms and helped with deployment and migration of the platform.● Used Python, PHP, and MySQL to develop reports to check health of voice platform.● Used Python, PHP, and MySQL to develop tool for xMatters bulk administration.● Created NOC Dashboards to show outage bridge usage and participation.● Created scripts for NOC teams to speed up outage recovery on voice platforms.● Created scripts for NOC teams to gather router data to speed opening vendor tickets. Show less

  • Senior Manager, Access Networks Sustaining Operations

    Mar 2022 - now

  • Senior Manager Network Operations

    Dec 2016 - Mar 2022

  • Network Engineer Operations III- Voice

    Jun 2015 - Dec 2016