Craig Mason

Experience

• 

  Chick-fil-A-Franchise

  Jan 2016 - May 2021

  • Oversaw daily operations, focusing on net profit, budgeting, labor productivity, and guest satisfaction.• Led a team to ensure food safety, drive-thru efficiency, and scheduling for optimal performance.• Developed a positive culture through coaching, training, and fostering employee growth. • Managed Back of House operations, coached Team Leaders, and ensured kitchen performance and cleanliness.• Oversaw food safety, equipment maintenance, inventory, and scheduling for Chick-fil-A-Franchise.• Achieved operational excellence by optimizing kitchen processes and enhancing team performance. • Managed all aspects of Front of House operations at Chick-fil-A-Franchise in Vero Beach, Florida.• Oversaw scheduling, CARES issue responses, and team motivation to achieve optimal CEM scores.• Built and fostered relationships with the team to drive success and enhance guest experience.

  • Director Of Operations

    May 2020 - May 2021

  • Director of Kitchen

    Jun 2019 - May 2020

  • Director of Service

    May 2018 - Jun 2019

  • Director of Drive-Thru

    Apr 2017 - May 2018

  • Team Leader

    Sept 2016 - Apr 2017

  • Team Leader

    May 2016 - Sept 2016

  • Team Member

    Jan 2016 - May 2016
• 

  Chick-fil-A Corporate

  Jan 2018 - May 2021

  • Certified Trainer

    Nov 2018 - May 2021

  • Grand Opening Trainer

    Jan 2018 - Nov 2018
• 

  Kimpton Hotels & Restaurants

  Apr 2023 - now

  Food and Beverage Manager