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Kurt Suter

Kurt Suter

Transfer and Gate Services

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location of Kurt SuterZurich, Switzerland

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  • Timeline

  • About me

    Head of Profile and Permisions

  • Education

    • Kantonssschule Schaffhausen

      2002 - 2007
      Matura Mathematik und Physik 5.25

      Activities and Societies: Kammerchor der Kantonsschule Schaffhausen, Vakalensemble der Kantonsschule Schaffhausen

    • ETH Zürich

      2017 - 2019
      Master of Advanced Studies - MAS Management, Technology and Economics

      Continued Education program from ETH including 3 Semester on premise courses and 1 semester masters thesis. Main focus of studies in Managment, Finance and Stragety. Complemented with further classes in Digital Business, Models, Economics, Negotiation, Business Analytics and more.

    • ZHAW School of Engineering

      2009 - 2012
      Bachelor of Science (B.Sc.) Aviation 5.1

      Activities and Societies: alpha-cappella Chor der Zürcher Hochschule für Angewandte Wissenschaften; Bachelor of Science in Aviation with focus on Airline Operation and Management. Bachelor's Thesis: Pathfinder II - Weather Analysis to find possible Routes for Solare Impulse.

  • Experience

    • Swissport

      Sept 2008 - Jan 2013
      Transfer and Gate Services

      Check In, Gate Services and Transfer Services (Airline Reservation Systerm, Ticketing and Customor Service)

    • Swiss International Air Lines

      Feb 2013 - now

      Teamlead for Customer Data Development LHG, double head Marketing Analytics and Steering SWISS (total 9 direct reports / ~1MCHF budget). Responsibility for permission, BI, advanced analytics, data privacy, profile development and direct mailings for the three hub airlines. Project Lead of personalization projects. Coordinate and align within LHG personalization efforts including data analytics, Customer Experience design and customer data management. Represent SWISS in various steering committees in regard to personalized digital marketing activities within the LHG. Project Coordination for the next phase of the SWISS commercial strategy in close collaboration with the cooresponding Lufthansa Passage Program SMILE. Business Analyst and Project Leader in IT to Business Alignment. Responsible for Sales Tools, data delivery processes for Sales, Revenenue and Traffic data and Joint Venture data.Project Lead for the introduction of Hub Player Technology (Vayant Pricing Cache) in SWISS. Project Lead for the relocation of the SWISS Revenue Management Systems to a new hosting provider.

      • Head of Profile and Permissios

        Jan 2022 - now

      • Director - Head of Customer Data Development LHG & Marketing Analytics and Steering SWISS

        May 2019 - now

      • Manager Personalization Programs

        Aug 2016 - May 2019

      • Manager, Commercial Strategy Project Coordinator

        Sept 2015 - Aug 2016

      • Business Analyst & Project Leader

        Feb 2013 - Aug 2015

  • Licenses & Certifications

    • Level 2 Certificate in English (ESOL)

      Cambridge University Press
      Aug 2006