Muhammad Abdul Rehman

Experience

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  Warid Telecom

  Dec 2005 - May 2011

  Providing back-end support to Customer Services Representatives.Working closely with engineering and VAS departments to resolve issues.Analyzing complaint ratio by type and coming up with preemptive measures to resolve them.Preparation of action plans and detailed working papers identifying target areas and future course of action.Evaluation of CS performance and measures by other competitors and identify the impacts.Liaison with various Mobile Content Providers for successful resolution of problems & complaints.Good understanding of services like SMS /IVRS/ WAP/WEB/USSD. Show less

  • CS Support Executive

    Feb 2006 - May 2011

  • Warehouse Officer

    Dec 2005 - Feb 2006
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  Orient Group Of Companies

  May 2011 - Mar 2013

  Assistant Product Manager

  Developing Sales, Marketing & Import Plans. Creation of Sales Tools and Strategies in liaison with sales team.Developing PRM and managing product life cycles.Managing in-life product performance: sales, margin, and churn, conducting extensive numerical analysis using company & market data.Project management of all product integration/launches/changes throughout implementation. Lead the development, approval, training, and communication of new products/product changes.Liaison with principal for implementation of business plans in case of international brands. Monitoring expansion of sales network and quality of retail channels. Developing sales promotions for dealer network and consumers. Develop & conduct specialized training on new products launched and raise awareness. Developing price maps and product comparisons.Achievements:Successfully launched Orient Profresh & Entertainer Refrigerator Series.Successful launch of Orient FPTV lineup across Pakistan.Acquired distributorship of Moulinex.Looked after the portfolio of Samsung HA, Mitsubishi Electric, Mitsubishi Heavy Industries, Moulinex & Orient. Show less

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  Dawlance

  Mar 2013 - Dec 2024

  Achievement of SKU wise & dealer wise sales target along with collection.Building & maintaining relationship and networks with assigned dealers.Handling dealer activation activities.Collecting & analyzing competitor intelligence.Coach & train dealers & their sales force on product knowledge, grooming their sales merchandising skills.Achievements:Generating sales value of PKR. 745 Million (2014-2015).Ensuring 29% growth in sales value over last year.Enhancing product reach of Microwave Ovens in market by appointing stockiests.Increasing cash flow by 15% over last year.Enhancing sales channel performance by 10%. Show less

  • Business Development Manager - E-Comm, Trade Marketing & Research

    Jan 2021 - Dec 2024

  • Regional Sales Manager

    Feb 2020 - Jan 2021

  • Regional Sales Manager

    Nov 2017 - Feb 2020

  • Category Manager

    Jul 2015 - Oct 2017

  • Territory Sales Manager

    Mar 2013 - Jun 2015
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  Interwood Mobel (Pvt) Ltd.

  Jan 2025 - now

  Chief Marketing Officer