Shelita Powell

Experience

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  Hearth and Home Technologies

  Jan 1993 - Jan 2008

  Customer Service Representative

  Acted as liaison with customers, remote sales team, warehouse personnel, and other departments within the company to provide customer service.Communicated with customers by telephone, fax email, or in person to provide information about fireplace installations, products and service.Took and entered sales orders by obtaining customer name, address, and billing info, and product number.Resolved customers service or billing complaints by exchanging merchandise, refunding money or adjusting bills on MAS90 or Commerce CenterReferred unresolved customer grievances to designated department heads for further investigation, if no agreeable solutions were achieved.Solicited sales of aftermarket product or services by explaining its usefulness.Prepared 50 invoices daily on MAS90, according to salesperson's quotes.Informed customers of order information, such as, pricing, shipping dates and any anticipated delays via telephone, fax, or email .Maintained and serviced over 100 assigned builder accounts by processing orders to each builder's specifications on MAS90 and Commerce Center.Filed copies of orders and invoices, alpha and numerically.Matched invoices to work orders. Show less

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  Custom Gift Baskets By 3 J's Design

  May 2015 - now

  Owner/Designer

  Gift baskets are the perfect choice for gradutations, retirements, baby showers or any special ocassion.