Edgar Khachatryan

Experience

• 

  “Lav Arajark" real estate agency

  Nov 2007 - Apr 2011

  Realtor, Coordinator

  Realtor (coordinator), • Carried out the inner organization works• Established external relations of the organization• Established relations with branches of banks, specifically relations in the field of mortgage • Searched for sellers, conducted negotiations with potential buyers and presented them the available apartments according to their requirements• Fulfill the whole agency documentation between buyers and sellers

• 

  Orange Armenia

  Aug 2010 - Mar 2016

  General monitoring and conducting of Call Center (50-60 staff). Creating of materials such as call scripts, standard response emails, policies and training materials for the staff. Training and hiring the call center staff. Responsibility for obtaining and reviewing call statistics on an hourly, daily, weekly, monthly, quarterly and annual basis and reporting this data to the management team, depending on reason codes, call flow, etc. Providing appropriate guidance and coaching to the employee. Show less • Provide general information (offers, services, tariff plans, promotion etc), reply to balance and invoice queries, and bring technical assistance to customers. • update customer database during customer contact • fix customer problems at first contact and transfer non-resolved problems as complaints to troubleshooting supervisor • inform customer about the new offers and services • inform customer about the complaint status and resolution• support VIP customers • carry out satisfaction inquiry campaign established by quality team • apply retention and customer loyalty during all contact • carry out retention and loyalty campaign established by retention and loyalty team Show less Provide general information (offers, services, tariff plans, promotion etc.), reply to balance and invoice queries, and bring technical assistance to customers. update customer database during customer contact fix customer problems at first contact and transfer non-resolved problems as complaints to troubleshooting supervisor inform customer about the new offers and services inform customer about the complaint status and resolution support VIP customers carry out satisfaction inquiry campaign established by quality team apply retention and customer loyalty during all contact carry out retention and loyalty campaign established by retention and loyalty team Show less

  • Call center Coordinator

    Jan 2013 - Mar 2016

  • Customer Care Senior Consultant

    Feb 2012 - Mar 2013

  • Customer Care Cosultant

    Aug 2010 - Feb 2012
• 

  Telegraz Group LLC

  Sept 2010 - Mar 2011

  Online selling

  • Sell the full range of products to an agreed list of customers• Achieve distribution targets set by the company• Provide to supervisor latest market information in order to develop any sales opportunities• Advise the supervisor of any relevant competitor activity taking place in the area served• Be responsible for the online distribution of the certain products

• 

  Ucom LLC

  Apr 2016 - Nov 2017

  Customer Service Manager
• 

  GoodCredit UCO CJSC

  Nov 2017 - Mar 2019

  Customer Service Team Lead
• 

  Dispatch Experts

  Mar 2019 - Dec 2020

  Deputy Chief Executive Officer