Anass N. Alnajjar

Experience

• 

  Global Gate Tourism,

  Jan 2014 - Dec 2017

  Salesman

  • Executed targeted sales strategies to promote a comprehensive $10,000 service package.• Developed strong customer relationships to enhance client satisfaction and retention.• Delivered exceptional customer service and consistently exceeded monthly sales targets.

• 

  Self-Employed

  Dec 2018 - May 2019

  Developing mobile applications for android and ios using a JavaScript library called React-Native Developing mobile applications for android using android studio (Java)

  • Junior ReactNative Developer

    Mar 2019 - May 2019

  • Junior Android Developer

    Dec 2018 - May 2019
• 

  Crystel.co

  Jul 2019 - Jul 2022

  • Managed floor operations, ensuring agents adhered to performance targets and provided timely client support.• Conducted preliminary candidate screenings and face-to-face interviews, supporting hiring needs for account growth.• Maintained operational continuity by managing absenteeism, generating daily reports, and approving leave requests in the absence of supervisors. • Supervised daily operations on the customer service floor, addressing inquiries efficiently and ensuring agents met performance standards.• Acted as a key communication bridge between agents and supervisors, reporting issues for timely resolution.• Coordinated agent schedules and attendance, ensuring smooth workflow and operational consistency. • Provided high-quality customer support and telesales services across multiple English-speaking accounts.• Demonstrated adaptability by managing diverse accounts and consistently achieving service-level goals.• Strengthened customer loyalty through effective problem resolution and proactive follow-up.

  • Senior Service Advisor

    Mar 2022 - Jul 2022

  • Floor Support

    Sept 2021 - Mar 2022

  • Customer Service Representative

    Jul 2019 - Sept 2021
• 

  Bayt.com

  Jul 2022 - now

  Led account management for a diverse portfolio of both SME and enterprise (ENT) clients, focusing on sales growth, client retention, and identifying new business opportunities.Strengthened relationships across SME and ENT accounts by addressing unique client needs with tailored, high-value solutions, positioning the company as a trusted partner.Consistently achieved revenue targets through effective up-selling, cross-selling, and the proactive identification of additional client needs.Developed detailed performance reports to guide strategic planning and improve engagement, driving growth and satisfaction across both SME and ENT client segments.Generated reports and provided analytics on accounts payable to senior management, resulting in improved budget forecastingCoordinated account activities between clients and internal departments, resulting in an increase in customer retentionDeveloped and implemented a proactive account management strategy that resulted in increase in accounts renewalsUtilized CRM software to track customer data, interactions, and activity, resulting in improved customer serviceBuilt strong relationships with key customers and stakeholders, resulting in repeat business and referralsConducted regular customer reviews and follow-ups to ensure customer satisfaction and identify areas for improvementAnalyzed customer feedback to identify opportunities for improvement, resulting in increase in customers satisfaction scores Show less • Managed a portfolio of SME client accounts with a primary focus on sales, retention, and growth, acting as the first point of contact for all client needs.• Drove revenue through strategic upselling and cross-selling opportunities, expanding service utilization among SME clients.• Retained clients by building strong relationships and delivering tailored solutions, maintaining a high renewal rate and increasing client satisfaction.• Generated daily and monthly performance reports to monitor engagement, address potential churn, and identify customized solutions for SME clients. Show less

  • Senior Inside Account Manager

    Jul 2023 - now

  • Inside Account Manager

    Jul 2022 - Jul 2023