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Alex Tran

Alex Tran

Lead Server

Followers of Alex Tran199 followers
location of Alex TranSan Jose, California, United States

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  • Timeline

  • About me

    I.T. / Asset Management Analyst at Palo Alto Networks Intern

  • Education

    • Year Up

      2019 - 2020
      Information Technology

      Activities and Societies: • Student Ambassador • Mindfulness Elective- Completed a six-week course on mindfulness practices, resulting in better emotional intelligence and stress relief IT/Help Desk Support TraineeDates attended and expected graduation 2019 – 2020Year Up is an intensive, competitive technical training and career development program with over 250 corporate partners, graduating thousands of students annually across the nation. The program includes college-level courses, professional training, and a six-month internship.Completing coursework in Computer Information Systems, Public Speaking, Professional Skills, and Business Communications,… Show more IT/Help Desk Support TraineeDates attended and expected graduation 2019 – 2020Year Up is an intensive, competitive technical training and career development program with over 250 corporate partners, graduating thousands of students annually across the nation. The program includes college-level courses, professional training, and a six-month internship.Completing coursework in Computer Information Systems, Public Speaking, Professional Skills, and Business Communications, with specialized training in Information TechnologyAwards:• (2) Perfect Attendance• 6 week Mindfulness Course Certificate Show less

  • Experience

    • EMC Seafood & Raw Bar

      Apr 2019 - now
      Lead Server

      Lead Server● Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment● Trained and informed staff member on hospitality & customer service and foods & beverages knowledge● Greet guests properly and attend patrons with high efficiency service● Responsible for opening and closing establishments● Lead team and problem-solving, driven individual

    • Palo Alto Networks

      Feb 2020 - now
      I.T. / Asset Management Analyst Intern

      ● Assigning multiple user software's upon request through Service Now software system● Wipe out over 25 + laptops weekly ● Updating and validating over 600 + laptops weekly for inventory within 1.5 hours● Resolving 10 + tickets daily for desk reclamation using Service Now ticketing system, providing highcustomer satisfaction● Deploying 30 + monitors weekly to new hires and user, resulting in high customer satisfaction● Assisting 50 + users with service request tickets to get set up for their new assets monthly● Creating 50 + laptop top recovery ticket, keeping track of old assets being returned Show less

  • Licenses & Certifications

    • CompTIA A+ (220-901) Cert Prep: 4 Displays and Printers

      LinkedIn
      Jan 2020
      View certificate certificate

    • CompTIA A+ (220-901) Cert Prep: 3 Peripherals and Building a PC

      LinkedIn
      Jan 2020
      View certificate certificate

    • CompTIA A+ (220-901) Cert Prep: 2 Core Hardware

      LinkedIn
      Jan 2020
      View certificate certificate

    • CompTIA A+ (220-901) Cert Prep: 1 Core Processing

      LinkedIn
      Jan 2020
      View certificate certificate