Anna N.

Experience

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  MCD

  Jun 2009 - Jul 2009

  • Maintained crowd control much the same as at the Slane concert and also provided concert goers with information. • Maintained crowd control and offered information to concert goers.

  • Event Steward

    Jul 2009 - Jul 2009

  • Event Steward

    Jun 2009 - Jun 2009
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  Gloria Palace Hotel & Thalasso

  Feb 2011 - Jul 2011

  Spa Receptionist, Public Relations

  •Liased with an array of clients from different countries and enhanced my french and spanish speaking skills.

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  Charlotte Reid 'Petrendologist'

  Apr 2013 - Aug 2013

  Marketing Assistant Intern

  • Assisted at various events and functions throughout New York City• Contributed in the production of material for promotional events on Social Media Networks• Created various word documents • Researched for projects undertaken

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  The Keogh Partnership

  Nov 2013 - Nov 2013

  Primary Roadshow Leader of 'Leabhar na mbliana 2013'

  •Week long roadshow spent travelling to various counties in Ireland promoting the shortlist for the Irish books of the year•Sole driver of an old style VW camper van, responsible for the safety of the crew•Directed the crew at events throughout the duration of the trip•Set up and take down of equipment pre and post events•Primary photographer & videographer at events

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  Revolve PR & Marketing

  May 2014 - Jul 2014

  PR & Marketing Intern

  • Assisted with media relations, including researching and pitching• Assisted with the organization of photo call opportunities• Assisted with client events and attended where necessary• Drew up, researched and maintained the development and creation of press lists• Followed up with media to encourage client coverage• Ensured hard copy of all client coverage was saved to coverage folders• Organization of files and office reports• Press clippings logging and evaluation of clips for month end client reporting • Maintained & updated databases incl. Clients, R.S.V.P.’s, Social Media etc. Show less

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  MCD Productions

  Sept 2014 - Nov 2014

  PR & Marketing Intern

  •Assisted with attracting visitation to the Terracotta Warriors showcase at the Ambassador Theatre.•Drew up an excel database of schools and colleges in Ireland to target for group trips•Cold called schools and colleges with the intent of them becoming prospective customers•Sat in on board meetings with the Marketing and P.R teams•Acted as booking agent for radio interviews for a well known Irish comedian.•Curated the P.R. with radio and tv stations for the limited run of '50 Shades of Maggie' stage show in the Olympia Theatre.•Brainstormed ideas for and was first hand assistant at the '50 Shades of Maggie' photo-call Show less

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  Festival Republic

  Sept 2014 - Sept 2017

  Wristband Exchange Supervisor / Volunteer Wristband Exchange Staff Member

  • Responsible for facilitation and supervising of volunteers at the concert goer ticket exchange for wristband at entrance to festival grounds• Responsible for correct handle of wristband pouches with monetary high value • Administration duties involved keeping track of tickets received and wristbands issued• Repeat cycle of new wristband pouch received and distributed under correct procedure to keep in line with SLA during shift times• Ensured volunteers adhere to break times set and maintained schedules on work start and end times Show less

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  KFC UK & Ireland

  Nov 2014 - Nov 2016

  Team Member

  • Provided each customer with 5* customer service both as Cashier and Lobby Host. • Worked closely with other staff to develop a team spirit. • Completed till training and complied with the cash handling policy and security measure of the management. • Cross trained between front of house, middle of house and drive through sections.• Trained 5+ new team members throughout my 2 years.• Prepared the packing items and kept the packing area and its equipment clean and tidy to the standard required.• Ensured the correct use of the holding cabinet in respect of temperature, water content and holding times.• Cooked and served fries along with serving and packing all products to KFC brand standards.• Undertook Lobby Host duties to keep the customer service dining area and front counter clean and tidy.• Complied with all health and safety regulations to ensure the safety of myself, the team and our customers. Show less

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  Permanent tsb

  Mar 2017 - Dec 2017

  • Responded to all customer service requirements to agreed service levels, procedures and guidelines through inbound telephone activity• Met and exceeded my individual and team targets • Resolved all queries on a first call resolution basis• Actively contributed to the achievement of service sales targets as agreed in business objectives for the Contact Centre• Assisted with driving leads and generated appointments• Ensured compliance with the Contact Centre’s World Class Values & Standards• Interacted with customers on a personal level to aid and resolve their query Show less • Team member for a major outbound call campaign structured on moving 80,000 customers from 'refresh' status to 'compliant'.• Analysed data on CMT, Uniscreens & NICE systems to manage, alter and update CCDD data• Made Outbound calls to customers in refresh status on CMT system• Promoted to Call Quality Assurance Team Leader two weeks after beginning the position• Monitored and evaluated calls made by the inbound and outbound teams• Updated and maintained Excel spreadsheets and databases for the call campaign Show less

  • Customer Service Agent

    Jun 2017 - Dec 2017

  • AML Refresh Outbound Call Campaign Project Administrator & Call Quality Assessor

    Mar 2017 - May 2017
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  Accenture

  Jan 2018 - Apr 2021

  • Responsible for approving/declining RTO requests for UKI Accenture and client sites via the RTO Global tool.• Managed a high volume shared mailbox consisting of RTO for Accenture and client site customer new and existing requests, HR declaration approvals for these requests, vendor on site access and a range of ad hoc queries.• Maintained awareness and understanding of Government guidelines (UKI location specific) during the Covid-19 Global pandemic.• Worked closely alongside other internal teams via Microsoft Teams, updating relevant topic channels with new information and queries where their assistance is required to complete the RTO path for the customer once approval was granted.• Created and updated new and current process documents and info folders. Ensured they were kept up to date.• Updated multiple spreadsheet trackers for various information requirements, internal desk bookings, on site meetings, vendor/contractor access requests.• Multi-tasked and delegated between the RTO online tool queries, shared mailbox, updating Microsoft Teams channel, team ping queries.• Requested advice from Office Operations, Specialists, Management and HR teams and kept relevant teams up to date on matters that required their attention and implemented their decisions accordingly. Show less • Managed all new and existing meeting and event room bookings and queries across the largest and busiest Accenture Dublin locations, Grand Canal Square, Grand Canal Plaza and the Dock Innovation Centre at 7 Hanover Quay• Was responsible for the coordination of all internal event bookings derived from customer's initial query • Managed coordination of small and large scale internal events, VIP and MD Leadership events and Client Innovation Services agenda's across the 3 main Accenture Dublin offices.• Consulted with internal customers and Executive Assistants regarding their requests and offered suggestions to ensure all requirements could be met e.g. appropriate space for attendee numbers, catering and audiovisual• Executed keen attention to detail, raised awareness to dietary and any special requirement requested for internal and external client attendee's • Drafted and pulled event and room/space reconfiguration reports for each building and lead a weekly events meeting with key stakeholders, delivering this information to them• Requested advice from and kept the Office Operations team up to date on matters that required their attention and implemented their decisions accordingly • Multi-tasked high volumes of queries from customers between in person meetings, calls, emails and Microsoft Teams ping conversations• Educated customers on Accenture's Video Conference technology • Advised customers of VC room availability and capability and offered advice on technology and scheduling • Followed up with customers post-event to evaluate the services provided, requested and encouraged any suggestions or feedback they wanted to share Show less • Workplace Solutions Reservations Senior Team Member that operated within a Service Desk environment on a multi-disciplined Helpdesk (ServiceNow) and Space Management team.• Processed/logged/managed customer requests for 8 Accenture offices across the UK and Ireland via EMS (Event Management Systems) and ServiceNow software platforms• Coordinated catering, Audio-Visual and attendee requests• Answered existing and new customer queries to a highly-professional standard via calls and emails within SLA• Acted as space coordinator managing wait list and existing meeting room requests/bookings while prioritizing MD Leadership and high profile bookings• Ensured full utilization of space across all locations• Single point of contact for customer interaction• On site Event Support• Collaborative Meeting SME• Continually building skills and understanding new technology• Handled issue resolution and escalating when appropriate• Managed the overall service desk email inbox and delegated emails across all team members, information and event inboxes • Worked as part of a team, multitasking in a high pressured setting with key customer and quality focused skills, flexibility and positivity ensuring there is sufficient cover in place for task management at all times.• Acted as point of contact for the team and advised on best practice for queries• Managed customer expectations in a timely, efficient and helpful manner• Assisted with training new team members Show less

  • UKI Return to Office Process Team Member

    May 2020 - Apr 2021

  • UKI Video Conference & Events Coordinator

    Aug 2018 - May 2020

  • UKI Location Services Associate

    Jan 2018 - Jul 2018
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  Wix.com

  May 2021 - Jun 2023

  Customer Care Expert - Advanced Technical, Priority & De-Esc Support

  • Managed email, phone, chat and/or other communication channels as aprimary contact for Wix users•Trained in Advanced Technical, VIP User Priority Support and De-escalation/Approvals Support Tiers•Offered support with a proactive care approach in over 15 products available to Wix users•Built strong relationships and rapport with Wix users, assisting them with their website and account queries, uncovering needs and helping to guide them through their user journey•Developed and maintained positive customer care experience and satisfaction•Analyzed user behavior, content suitability and relevance to determine their effect on user satisfaction•Continuously went above and beyond to "wow" users with suggestions and tips to help improve and build on their existing online presence•Offered options and alternatives where appropriate to best suit users needs and requirements for resolving their query•Used excellent and efficient problem-solving skills to address and resolve complex customer issues.•Escalated issues & bugs to Product Specialist team via correct workflow procedure•Worked with and continuously built rapport with other departments and product teams, and liaises with them about our users' needs•Member of the Scheduled Request Callback Team responsible for coordinating logistics and scheduling callbacks for users based on key information such as time zone and agent availability• Team Co-Ordinator & President of Wix Dublin Social Committee• Was awarded monthly bonus for reaching and exceeding KPI targets Show less

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  Festival Republic

  Jun 2023 - Sept 2023

  Event Accreditation Assistant

  • Onsite Accreditation Assistant at all 6 summer Marlay Park standalone music concerts including Longitude and Electric Picnic Music & Arts Festival 2023• Provided administrative and hands on assistance on site on show days and in between• Provided assistance where required within the Passes Office under guidance of the Accreditation Co-Ordinator• Ensured a smooth and professional operation both pre and on event show days• Assisted with collating, chasing and reviewing pass requests • Used an online event management system Eventree to ensure all passes are correctly created, logged, checked approved and issued• Ensured passes database is continually monitored and updated• Ensured a thorough understanding of all pass types and restrictions that apply• Accreditation Cabin Supervisor on showdays, managing a small team & cabin operations, liaising with other on site teams to ensure smooth event operation & notifying of any issues or queries relevant to them that arise• Delegated accreditation duties to the accreditation cabin staff and supporting them in the fulfilment of their role in the absence of the Accreditation Co-Ordinator• Troubleshot issues as they occur by using level headedness and joined up thinking at times when case by case instances occur in real time • Oversaw and completed the creation, counting, allocation and packing of all accreditation including wristbands and laminates for event/festival attendees within different departments - licensing, production, stage management, dressing room, sponsorship• Worked closely with the for approval on accreditation requests• Ensured strict confidentiality and security of the passes office and cabin at all times• Ensured updates as well as areas of concern are notified & communicated as soon as possible to the Event teams Show less

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  Allgo Rewards

  Nov 2023 - Jan 2024

  Corporate Orders Admin Executive

  • Prepared Allgo Mastercard gift cards and voucher orders for dispatch to Irish business clients daily• Processed individual orders for gift cards, digital codes, and products for end users• Invoiced corporate clients• Processed corporate sales queries• Operated via HubSpot CRM system• Other office admin duties as required