Farina Wright

Experience

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  SAE Institute Bochum

  Sept 2014 - Jul 2017

  Bachelor-Student

  Creativity and work experience through group projects and time management. Attendance of additional bachelor courses in management, marketing and anatomy.Courses in multiple game engines, mainly unity, unreal and cry engine as well as all the basics of 3D design. Seeing a project from start to finish, as well as planning and executing all the steps needed to make your game a success.

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  5CA

  Sept 2017 - Jul 2019

  Senior Technical Customer Service Agent Sennheiser Communications

  In this Jobfield I had the chance to collect a lot of experience regarding teamwork and team management. My tasks included taking care of difficult situations, escalating/deescalating cases and calming down panic situations, testing and giving feedback on new Sennheiser hardware products, Quality assurance on the work of my team, communication with customers all around the globe and training of new agents/ team members. All the work was done in English as well as customer support in German. This gave me a chance to not only see a working environment with different cultures and languages, but also to improve my language skills significantly in a working environment. Show less

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  Thuisbezorgd.nl

  Oct 2020 - now

  •Planning, preparing and delivering training to CS specialists and new-hires, including general customer relations policies and strategies, as well as training on products/services, sales and internal call centre systems •Assessing and monitoring the quality of carried out customer service and provide feedback to CS Specialists regarding their performance •Periodically measuring, assessing, and evaluating the quality of the Customer Service operation, the knowledge space, and related training and onboarding programs, and signalling quality issues •Developing and maintaining the knowledge space, processes and policies, trainings and related materials, and implementing related improvements •Providing insights, at request or at own initiative, regarding the results of monitoring, training, customer satisfaction and feedback activities by means of periodical and ad hoc reports and/or analyses Show less

  • Customer Insights Analyst

    Nov 2023 - now

  • Quality Assurance Specialist

    Apr 2022 - Nov 2023

  • Customer Service Agent Social Media

    Oct 2020 - Mar 2022