Fernando Oliveira

Experience

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  Zap Imóveis - part of Globo Group (then planetaimovel.com)

  Jan 2000 - Dec 2001

  Chief Operations Officer / Technology

  • Operational management of customers (B2B and B2C), suppliers and Call Center;• Matrix management of development teams (IT);• Management of account managers in S.Paulo and the regional RJ, MG, PR, SC, RS and DF;• Responsible for monthly management information with client feedbacks on products and services;• Specification, internal development and management of CRM (web based platform)for client contacts;• Conducting outreach events for presentation of business model for opinion's makers's entrepreneurs in major capitals;• Definition, deployment and management of a successful strategic model of regional Delivery (technical visits to clients) credentialing local partners, empowering them and improving delivering management;• Identification of opportunity, customization an ERP for real estate industry according customers's demands. Show less

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  G&P (Projetos e Sistemas)

  Jan 2002 - Dec 2003

  Business Development Manager

  • Prospecting clients, institucional presentations of products and services, mainly Software Factory;• Identification and dealing of business partnerships;Main achievements:1) Brought GOL Airlines account (IT budget: US$ 14 M) contracts of US$ 600 K in 6 months;2) Participation in the project to offer Software Factory services to U.S.

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  Banco ibi

  May 2005 - Oct 2008

  Manager of Operations, Processes and Partnership

  • Managed of credit cards projects - Private Label, MasterCard and Visa) at strategic partners: shoppings, retailers and supermarkets;• Responsible for Preventive of Civil Causes at ibi bank and C&A - Structuring and managing the MIS of lawsuits against the bank, identifying, defining and coordinating action plans with the areas of Billing (internal and external), Fraud Detection, Card Operations, Legal, Call Center, Sales Channels and Technology;

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  CCEE (Camara de Comercializacao de Energia Eletrica)

  Feb 2010 - Oct 2012

  Project Management Officer

  • Restructure of Project Management Office (PMO) and managed the Corporate Project Portfolio;• Redefinition of the portfolio processes and demand/project management;• Responsible for providing coaching to project managers and support them on critical projects.

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  Software Company Ltda

  Oct 2012 - Sept 2017

  Senior Executive Partner

  Activities: • Prospecting and generating business for 5 companies (via finder fee contracts)• Restructuring of Project Management Office and IT project managementProjects: • GOL Linhas Aéreas S/A (IOSA International Aviation Certification);• BRADESCO ( PMO assessment in 20 projects related to Exchange and Legal);• NET Serviços de Comunicação S/A ( PMO assessment in 12 projects);• VASP–VIAÇÃO AÉREA S.PAULO (VASPEX technological franchising project (Express Order);• ITAUTEC-PHILCO (Systems Migration Factory Floor, Revenue and Backlog);• Banco UNIBANCO (OLTP Downsizing Platform (24x7) - IBM to Unix);• ÁUREA (Holding GOL Linhas Aéreas) (automation project of selling tickets for six companies);• CARTÃO UNIBANCO S.A. (Millennium BUG - Embossing System). Show less

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  Informatica

  Apr 2013 - Dec 2015

  Project Management Officer

  • Responsible for Project Management Office (PMO) and project managers team, reporting to LATAM Director Professional Services;• Managed the Corporate Project Portfolio (40+ projects/month) interacting with delivery managers, RMO, LATAM PMO (Mexico) and Global PMO (USA);• Responsible for providing coaching to project managers and support them on critical projects.

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  MakeITSimpleBrazil

  Feb 2016 - Dec 2016

  Delivery Manager

  • Managed all cycle of Salesforce projects implementation;• Responsible for implementing CRM SalesForce at Call Center ( Laboratórios Aché )

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  Zurich Insurance Company Ltd

  Oct 2017 - now

  Responsible for the strategic projects team, including claims, life, Cap and private pension areas in a global insurance company.

  • IT Manager

    Dec 2023 - now

  • Project Manager

    Oct 2017 - Dec 2023