Stephanie Bowen

Experience

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  Children's Healthcare of Atlanta

  Jun 2005 - Aug 2005

  General Pediatrics Volunteer

  •Engaged patients in a variety of activities from one-on-one games to larger activities sponsored by the hospital•Organized activities and monitored children when their families were away

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  Delta Air Lines

  Dec 2010 - Dec 2011

  Gate Agent

  ENSURE PROCEDURES ARE FOLLOWED IN ORDER TO COMPLY WITH HOMELAND SECURITY MANDATES. Implement many pre- departure tasks that had to be completed before the boarding process began. Responsible for printing out the proper paperwork, changing passenger seats, completing security sweeps on the aircraft, and making sure the boarding door was secure at all times. In charge of verifying travel documents and entering passport information into the system.POINT OF CONTACT FOR FLIGHT CREW, FLIGHT INFORMATION, REBOOKING, AND ENCOURAGING CUSTOMER LOYALTY. Responsible for hundreds of passengers at a time from extremely disgruntled travelers to international customers without a strong command of the English language. Successfully demonstrate efficient and clear communication by applying my organizational skills, my ability to multi-task and my capacity to solve problems in stressful situations. Responsible for giving directions to thousands of passengers per day in the world’s busiest airport, while instilling a positive travel experience. Dealt with irate customers and, with grace under pressure, was able to empathize with the customer while, providing a positive image of Delta Airlines. Show less

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  Georgia State Senate

  Jan 2012 - Apr 2013

  Secretary of Senate Staff

  *Worked in the Secretary of Senate office for the 2012 and 2013 legislative session*PRINT, COPY, DISTRIBUTE, AND TRACK ALL SENATE LEGISLATION. Manage the senate file room and printing of legislation. In charge of receiving the bills from the enrolling clerk, collating the bills, distributing them accordingly, and filing the rest. Ensure the status of the bills were up to date whether it is As Passed, Adopted, etc. Also in charge of Orchestrating the distribution of bills in the Senate Chamber and managing amendments, special action bills and conference committee reports.SERVE AS A LIAISON FOR CONSTITUENTS, LOBBYIST, AND SENATORS. Routinely answer questions in person or over the phone regarding bill content and status. Primary task was administration such as: maintaining and organizing the lobbyists’ accounts, filing, data entry, and researching Senate archives for the database. CONDUCT TOURS OF THE SECRETARY OF SENATE OFFICE. Educate students around the state on the legislative process and how our office is a major component in bill passage. Show less

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  Georgia Secretary of State

  May 2012 - Nov 2012

  Elections Division Staff/ Secretary Brian Kemp's Staff Assistant

  ASSIST CONSTITUENTS WITH ELECTION INQUIRIES AND IMPLEMENT DAILY OFFICE TASKS. Assist constituents with concerns such as their individual precinct, the status of their voter registration, and how to obtain the great state seal. In charge of receiving and distributing office mail, maintaining the voter cancellation database, and sorting voter registration cards.CONSTITUENT SERVICES AND DIRECT SUPPORT TO THE SECRETARY. Manage correspondence, respond to calls and emails, receive and distribute office mail, and maintain contact databases.CONDUCT TOURS OF THE CAPITOL TO A WIDE VARIETY OF CONSTITUENCIES. Show visiting guests and constituents around the Capitol. Engage guests, explain the legislative procedure, and create a positive learning experience. Show less

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  Georgia Secretary of State

  Apr 2013 - Jun 2013

  Corporations Division Staff

  AUTHORIZE AND PROCESS REFUNDS AS WELL AS DAILY ADMINISTRATIVE TASKS. Responsible for refunding thousands of business owners in the State of Georgia. Became proficient in PeopleSoft and Paypal during the daily refund process. Created various certificates related to business licensing. Maintain databases and training new hires.DRAFT CORRESPONDENCE AND ANSWER CONSTITUENT INQUIRIES. Gained abundant experience in customer service by assisting customers with the application process for refunds and answering business licensing inquiries over the phone as well as through email. Resolve any concerns over the status of their refund and any business certificates requested. Show less

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  The Junior Statesmen Foundation

  Jun 2013 - Sept 2013

  Resident Assistant/ Mentor

  PROVIDE TOURS OF THE GEORGETOWN CAMPUS AND GOVERNMENT BUILDINGS TO STUDENTS. Primary caretaker for students attending the Georgetown Summer Program. Accompany students to appointments, breakfast and photo ops with their Senators or Representatives. Became extremely familiar with the Hart, Dirksen and Russell, Longworth and Cannon Buildings, the Brumidi Corridor, various meeting rooms and congressional offices in the U.S. Capitol. Conduct tours of the Monuments and provide a brief history of the Library of Congress, the U.S. Supreme Court and the U.S. Capitol to orient student to Washington, DC.COORDINATE SPEAKER EVENTS AND ASSIST WITH LOGISTICAL SUPPORT FOR MULTIPLE PROGRAMS. Manage logistics of speaker programs at venues such as the U.S. Capitol, the State Department, the Pentagon, and the Organization of American States. Program speakers were comprised of Congressmen, colonels, FBI/CIA agents, diplomats and journalists. Preplanning and a shared strategy were key to the success of the various events from booking rooms, inviting speakers, following security measures, and logistical components. In charge of Assisting the Speaker Program Director for onsite duties. Show less

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  Cornerstone Communications Group

  Feb 2014 - now

  Director of Grassroots Advocacy & External Affairs