Brenn Budge

Experience

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  Yargatech

  Mar 2014 - Dec 2015

  Desktop Support Technician

  Assisted with management and support of systems and networks for many small companies, as well as client services and solutions.

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  Sunset Hills Foliage

  Jan 2016 - Apr 2016

  Systems Integration Consultant

  Helped migrate the company to a modern warehouse/inventory management software by researching the software, exporting their data from their previous system, coordinated the purchase and installation of the new system, imported their data, and helped employees adjust to the new workflow.

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  14 West

  Apr 2016 - Jun 2019

  Tier 2 Application Support

  While working Tier I support I provided helpdesk assistance to users of our six interconnected systems, determined the nature of their problem, which system(s) it related to, and either resolved the problem or escalated it to and coordinated with the appropriate team.After being promoted to Tier II support, I provided subject-matter-expert problem-solving for our in-house database / workflow-management application, working with our affiliates to address bugs and find ways for them to meet their business-needs within the toolkit provided by our software, for both individual tasks and major projects. I worked alongside the app development team, consulting with them on ways that our application could best meet user needs such as submitting new feature requests, reporting bugs, clarifying ‘working as intended’ software issues, and providing quality assurance testing before each release. Show less

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  Loyola University Maryland

  Jun 2019 - Jun 2022

  Systems Engineer

  I worked with end users to resolve software support issues and wrote documentation and trained technicians to support those issues on their own. I bulk-deployed and licensed software and operating system installation, customization, and updates, and used tools like Group Policy Management to customize user experiences and permissions. I also worked on device configuration setups - setting up digital signage, configuring kiosks for specific needs like testing centers and HIPAA-compliant counseling centers, etc. Show less

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  Sandy Spring Friends School

  Jun 2022 - Jun 2024

  Database Administrator

  I managed all of our databases, ensuring that all data was accurate and consistently upkept. I performed ETL operations to move data between databases (such as moving grades from Canvas, the learning management system, to Veracross, the academic records system). I met regularly with users of these systems to ensure that they could perform the tasks they needed to in the system by educating them, developing new tools to serve their needs, reporting bugs, creating queries for users to help them visualize and edit their data, etc. I also created new user accounts and managed user permissions, as well as creating database records such as new classes, households, accounting items, user groups, etc. and ensured that all records were appropriately categorized and related to each other. Show less

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  McDonogh School

  Jan 2025 - now

  Technical Support Specialist