Adrian White

Experience

• 

  St James's Hospital Dublin

  Jan 2000 - Jan 2008

  Managed a highly-effective in-patient team in the largest academic teaching hospital; with unit achieving significantly higher volume of clinical and patient experience accolades when compared to peers

  • RN & Clinical Nurse Manager – Med/Surg & Haem/Onc

    Jan 2001 - Jan 2008

  • Registered Nurse

    Jan 2000 - Jun 2004
• 

  Mayo Clinic

  Jan 2008 - Jan 2013

  Promoted to lead multifunctional operations team of managers, RNs, and Lean Six Sigma specialists in optimized workflows and continuous improvements across operations, clinical care, and quality measures. • Managed $2.6M P&L.• Reduced hospital-acquired infection rate to 0% for 18 months, establishing local council that included frontline and peripheral staff to garner health system-wide adoption of change management.• Improved adherence rates for SCIP and CORE quality measures by 38% within 2-year time period by leading cross-department interoperability care councils Show less

  • Clinical Operations Manager RN – Quality Resources

    Jan 2011 - Jan 2013

  • RN – Quality Specialist

    Jan 2008 - Jan 2011
• 

  UT Southwestern Medical Center

  Jan 2013 - Jan 2019

  Selected by leadership to develop, launch, and manage patient safety arm and serve in dual role, leading performance improvements for ambulatory care. • Dramatically enhanced visibility of safety incidents in order to drive critical process improvements for mitigating patient care risk and enhancing service delivery. • Digitized reporting process to uncover 156% increase in weekly volume of safety incidents and drove increased actual reporting of safety issues by 10% YOY over 2-year period. • Enabled cultural shift and change management through analytics-driven education, new protocols, and SOPs to prevent negative impact of preventable issues within patient care. Show less Managed lean process improvements for ambulatory care segment to improve health outcomes and productivity. • Launched and scaled organization’s first division for performance improvement and quality outpatient care outcomes; team subsequently invited to present successful healthcare model at national and global conferences, including in UK and Sweden, and earned international award for performance excellence and innovation. • Transformed underperforming, million-dollar cashflow deficit for Delivery System Reform Incentive Payment (DSRIP) project into $6M net gain for UTSW. Aligned and steered team of Lean Six Sigma specialists transforming 60+ customized initiatives in specialty and subspecialty practices, developing tailored quality initiatives and KPIs, including patient-reported outcome metrics. • Established collaborative culture between providers and patients by mentoring team in relationship-building to drive increased patient engagement in clinical and non-clinical outcomes. Show less Reporting to EVP, steered 7-member managerial team specializing in risk management, service recovery, and healthcare operations in review, mitigation, and resolution of patient concerns, complaints, and grievances. • Managed $1.8-2.2M operational budget. • Partnered with risk management and health system executive leadership to resolve health system complaints and grievances spanning over 117,000 hospitalized patients, 360,000 ED visits, and 3 million out-patient encounters annually.• Modernized antiquated database platform into fully electronic framework, reworking and designing new process maps and launching new platform within 6 months. Show less

  • Director, Patient Safety – Ambulatory Quality Outcomes & Performance Improvement

    Jan 2016 - Jan 2019

  • Director, Performance Improvement – Ambulatory Quality Outcomes & Performance Improvement

    Jan 2015 - Jan 2016

  • Director, Patient Assistance Office – Clinical Operations

    Jan 2013 - Jan 2015
• 

  Southwestern Health Resources

  Jan 2019 - now

  Selected for expanded scope, leading strategic direction of quality operations, clinical safety, and patient experience. • Spearheaded cultural shift and rebuild of organization after large-scale turnover and leadership transition, building and developing new team, creating new business and staffing models, and cultivating stakeholder buy-in for financial resources to enable scale.• Led cost savings and operational improvement initiatives to deliver multimillion-dollar returns, including estimated $8M in patient experience due to boosted scores, with potential $4M-$12M from improved quality scores in 2022. • Orchestrated the strategy that drove a nearly 1 Star (0.7) improvement in CMS Star rating on delegated measures in 2022. • Coordinated organizational operations teams in securing NCQA DAV certification with our data aggregator. Show less Led efforts across accountable care organization (ACO) in patient care delivery and cost efficiencies related to patient experience for 800,000 patients in Dallas-Fort Worth area.• Promoted from Director to VP due to exceptional ability to lead across operational, clinical, and personnel management.• Launched and led new collaborative infrastructure between UT Southwestern and Texas Health Resources, designing framework, setting policies and procedures, creating long-term strategic planning, and establishing key alliances with internal and external key opinion leaders (KOLs) and organizations.• Secured organization’s first $6.25M in shared savings due to continuous improvement initiatives derived from patient experience survey scores. Show less

  • VP - Quality Operations, Clinical Safety & Patient Experience, Office of the CMO

    Jan 2022 - now

  • VP, Clinical Safety & Patient Experience – Office of the CMO,

    Jan 2020 - Jan 2022

  • Director, Clinical Safety & Patient Experience – Office of the Chief Quality Officer

    Jan 2019 - Jan 2020