Jose Balderas

Experience

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  Audi Stevens Creek

  Jun 2015 - Dec 2017

  Drive Manager

  Managed day-to-day operations in the customer service department, responded to customer issues in a timely manner, create effective customer service procedures and policies, develop customer satisfaction goals and coordinate with the team to meet them on a steady basis, develop accurate records and document for all customers Loaner vehicle activity. Hire ad train new loaner, porter agents prepare giving them all the tools to be successful. Managing 200 loaner car having them ready with registration and up to date paperwork maintenance then after 50000 miles making having the paperwork ready to transfer to our used car lot. Show less

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  Universal Service Group

  Jan 2016 - Dec 2018

  Area Director

  Management of three different department for Fletcher Jones dealerships, porters/ambassadors, detail and carwash departments, including Audi, Mercedes-Benz and Porsche a total of 35 employees. Developing training manuals with the help of there leaders, making sure that we provided the best training to develop and improve our employees work ethic, my goal with this project was to provide out guest with the best guest experience possible, I was also part of the HR department wile working for USG, Fletcher Jones as a dealership needed to hit a CSI score this is a guest review on how there experience with us was, we needed to hit 100 every single time to be consider as a great dealership to do business with. Show less

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  Nuro

  Feb 2018 - Feb 2020

  AVO/Command center Trainer - training development

  Utilized proprietary software to collect data and troubleshoot in a variety of real world situations, while simultaneously proving detailed and accurate feedback to our engineers. Collaborate closely with talented software & hardware engineers, as well as software operations specialist to advance our technologies and internal workflow, ultimately help craft our product roadmap. Troubleshooting hardware & software on autonomous vehicles. Importing data collected by AV to local servers for SE team to examine the behavior of the AV in public roads. Currently working close with engineers developing a better setup for camera-modules on an autonomous vehicle for the purpose of safely driving remotely form anywhere in the world. Responsible for troubleshooting all hardware including Radar, Lidar, Cameras, GPU & other hardware connected to-car desktop running AV software. Certified as AVO and Teleoperation trainer, giving my personal input on the training process for Teleoperation, developing new and practical way to train, preparing the new members of the team be successful, specially those who join the team with no previous experience Show less

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  Innoviz Technologies

  Jun 2021 - Feb 2024

  Hardware and Data Specialist

  at Innoviz Technologies I am responsible: Data collection for computer vision development and validation.Version release test rides for the company`s SW and HW updates.Planning and executing of vehicle-based R&D experiments and features testing.Document Tracking for all vehicle's HW updates and maintenance.Garage organization and Demo planning.Data upload and triage.

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  SafeAI, Inc.

  May 2024 - now

  Site/Operator Supervisor

  Responsible for managing & maintaining SafeAI’s relationship with our partner on their mine site. As an experienced operator, championing in a safety first approach to all activities on the site whilst supporting our Quality Assurance (QA) team and developers in testing our autonomous vehicle solutions. Responsible for the maintenance and operation of on-road and off-highway machinery, ensuring that all site personnel are properly trained and compliant with safety standards.Having our vehicles demo ready when needed, following test protocols, keeping track of all vehicle maintenance, proper HW and SW functionalities Show less