Tracy Smith

Experience

• 

  Charnwood Training Group

  Jun 2005 - Sept 2014

  Business Engagement Manager

  Key objectives of this role include the management and support for the achievement of Business Development Targets.Lead, support and develop areas through the identification and realisation of new business opportunities through relationships with new and existing clients; which support the growth of high quality learning programmes, efficient use of resources and financial performance.Key Duties and Responsibilities• Identify and service employers needs through local and regional networks and relationships• Develop and realise opportunities within multi operators and medium sized chains and groups.• Lead and manage staff resource to achieve regional sales and marketing plans.• Ensure the effective performance management of all staff within my region, through 1;1’s, appraisals and team meetings.• Development and management of the learner application and employer enquiry process.• Demonstrate through external relationship management, increasing levels of customer satisfaction and repeat business with the organisations clients.• Budget management Show less

• 

  Aonix Limited

  Jun 2015 - now

  Achieve the agreed level of profit and cash generation from an allocated customer base, increasing account penetration and improving customer loyalty.Accountabilities • Maintain awareness of customer, competitor, business partner and markets • Understand the Company positioning and how this is differentiated from competitors• Exploit Company and Business Partner communication programmes to generate customer demand for Company products, services and solutions• Generate profitable business from customers, develop partnerships of mutual trust, understanding how Company products, services and solutions can accelerate Customer performance, achieve agreed account plans and obtaining customer feedback on the relationship• Produce comprehensive briefs which contain a full understanding of the customer’s objectives and requirements in order to respond to requests for proposals with the appropriate innovation and sense of urgency• Generate new business by pro-actively analysing the customer’s business situation in order to propose products, services and solutions which draw on the Company’s and Business Partner capabilities to accelerate Customer commercial success• Present proposals to customers that demonstrate the Company’s ability to exceed their expectations and obtain decision to proceed with the Company Show less

  • Business Development Manager

    Jun 2015 - now

  • Business Development Manager

    Jun 2015 - now
• 

  DEVELOP TRAINING LIMITED

  Nov 2017 - now

  Business Development Manager
• 

  Develop Training Ltd

  Nov 2020 - now

  Planning and Resource Manager