Gaurav Aggarwal

Technical Support Engineer

7000 followers

Calgary, Alberta, Canada

Connect with Gaurav Aggarwal to Send Message

Connect

Connect with Gaurav Aggarwal to Send Message

Connect

Timeline
About me
AVP - Digital Engineering, Digital Assurance & IT Service Delivery
Education
- APMG International
  2013 - 2013
  Prince2 Practitioner Project Management A
  International Standards on Project Managment Methologies, Well known in UK & has got accrediation across the globe.
- Symboisis, Pune
  2011 - 2012
  Master of Business Administration (M.B.A.) Human Resources Management and Services A+
- S D Modern School
  1990 - 2000
- Maharshi Dayanand University
  2003 - 2005
  Master of Science (MSc) Computer Science A+
- Kurukshetra University
  2001 - 2003
  Bachelor of Science (BSc) Computer Science A
Experience
- Convergys
  Jan 2002 - Jan 2004
  Technical Support Engineer
- Nipuna Services Limited
  Jan 2004 - Jan 2006
  Team Leader
  Team Management, Productivity Improvement, Monitoring, CSAT, Performance Reviews.
- Symantec
  Jan 2006 - Jan 2008
  IT Infrastructure Specialist
  Customer Service & Infrastructure Support, Application Management & Support, Remote Infrastructure Support, End User Administration.
- Wipro Infotech
  Feb 2008 - Jun 2013
  IT Program Manager
  Service Delivery, Service Level Management, Large Program Management, Stakeholder Management, Project Management, Quality ( Six Sigma, Lean, IQMS ) Management, Disaster Recovery & Business Continuity Management, Team Management, Customer Relationship Management, Service Improvement Plans, Change, Problem, Incident, Vendor Management, Business Development, Audit & Compliance Management
- KPMG
  Jun 2013 - Jun 2014
  IT Manager, KPMG Global Services
- SoftwareONE
  Jun 2014 - Nov 2015
  Sr. Leader, Vertical Services, GSDC
  SoftwareONE is a licensing solutions provider with the unique combination of being truly global, fully-focused on software licensing solutions, and privately-owned since 1985. Our 1400+ licensing professionals provide expertise through a consultative, long-term approach, helping you optimize your software spend, while facilitating relationships between you, software publishers, and local service providers with global presence in 82 Countries. For more details visit www.SoftwareOne.com
- Wipro
  Jan 2016 - Oct 2024
  - Program Director - Application Delivery & Managed Services (Manufacturing & Automobile Sector)
    May 2024 - Oct 2024
  - Program Director (Energy & Gas Domain, Canada)
    Apr 2022 - May 2024
  - Head of IT Operations (Transportation Domain, Canada)
    Dec 2019 - Mar 2022
  - Delivery Head - Cybersecurity & Risk Services - India
    Jul 2019 - Dec 2019
  - PMO Lead - IT Unified Transition - India
    Jan 2019 - Dec 2019
  - Delivery Manager - IT Infrastructure & Applications - India (BFSI & Healthcare Domain)
    Jan 2016 - Dec 2018
- Coforge
  Oct 2024 - now
  AVP - Digital Engineering, Digital Assurance & IT Service Delivery
Licenses & Certifications
- COBIT 5
  APMG-International
  Dec 2013
- Prince 2 Practitioner
  APMG-International
  Apr 2013
- MBA - HR
  Symbiosis
  Jul 2011