Nazmul Arefeen

Experience

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  Nextivity

  Sept 2011 - Sept 2012

  Telecom Engineer

  • Successfully completed 64 border area Network Quality Benchmarking Project with minimum resource and deadline.• Demonstrated network benchmarking process to 3 major telecom operators for sales purpose and closed deal with 2 operators.

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  VoiceTel Ltd.

  Oct 2012 - Jun 2014

  System Engineer- Network Operation Center

  • Monitor the system network 24x7 and ensure alarm free network.• Receive complaints over phone and email from vendors and customers.• Escalate the issues to concern department when needed.• Maintain international call routing hourly basis to ensure the call quality.• Analyze fault report to reduce system outage, update network diagrams and maintain database regularly.

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  ADN Telecom Limited

  Jul 2014 - Dec 2019

  • Responsible for promptly resolving all partner and customer issues and actively maintaining regular meetings, email, and phone communication to ensure 100% quality of service.• Facilitated communication and collaboration between vendors, peers, and team members to efficiently resolve network outages of varying severity.• Implemented measures to rectify Service Level Agreement credits by partners, resulting in a 26% reduction of total claims for the company from January 2017 to December 2019.• Submitted detailed monthly fault reports with proposed solutions to management for proactive actions to minimize network outages.• Recruited engineers and successfully completed external audits for the department. Show less

  • Assistant Manager, Technical Support

    Oct 2016 - Dec 2019

  • Senior Engineer

    Jul 2014 - Sept 2016
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  Gatestone & Co.

  May 2020 - Oct 2020

  Financial Services Representative

  TD Trust Bank Support

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  BroadView Software

  Apr 2021 - now

  • Level II Application Support Specialist

    May 2024 - now

  • Client Support Representative

    Apr 2021 - May 2024