Elena Teixeira

Experience

• 

  Trinidad and Tobago Unit Trust Corporation

  May 2005 - Aug 2007

  HR - Administration

  Secretary, Security Services Department (June 2006 to August 2007)• Create floor plans in Visio for each floor to determine camera placement• All secretarial/ administrative support for the department• Manage stationary inventory for the departmentClerical Assistant, Human Resources Department (May 2005 to June 2006) • Screening applications and scheduling interviews on behalf of the Senior Human Resource Officer and the Human Resource Officer as necessary• Prepare and disseminate Orientation Packages• Liaise with the service provider of Security Checks for Background Checks and Reference Checks on new hires• Scheduling all pre-employment medicals and follow up on submission of Fitness Reports• Perform related duties assigned or as the situation dictates Show less

• 

  IBM

  Jan 2008 - Jul 2016

  CS & ITS Service Delivery Coordinator

  CS & ITS Service Delivery CoordinatorCustomer Services / IT Services / Sales / Human Resources DepartmentsCustomer Services• Manage the Sales of Maintenance Coverage on all hardware machines with expired warranty inclusive of reporting, distribution, follow up and upholding additions/ cancellations of maintenance contracts database with costing for forecasting• Processing CS billing monthly for Trinidad and Guyana and Update CS Revenue Breakout from GL accounts for Manager forecasting• Develop and run TSOC and FIDS queries and customer maintenance reports to assist in cost analysis and assist CSR's to develop and run these systems • Customer Master Record Procedure upon CS technician request• Manage EDS process for Trinidad customers and preparing individual quarterly results with an increased focus on communicative results to staff• Quotation and Reporting requests from internal and external customersIT Services• Manage Job Management in the system (FIDS) - set up each job and sub-jobs of all contracts, create contract package and reconcile to billing• Processing of IT Services billing and batch reports for Trinidad monthly • Process IT Services Timesheets for billable hoursSales Department (January 2nd 2014 – September 19th 2014)• Sourcing of RFP/ Tenders, preparation of process and packaging including prequalification’s• Dealing with the bank for the organization of bid security Bank Bonds for Tenders and Guarantees• Responsible for Order Placement of Hardware, Software and Original Equipment Manufacturer.• Creation of all Credit Review Approval documentsHuman Resources (January 2nd 2014 – September 19th 2014)• Perform related human resource duties assigned or as the situation dictatesIBM Club Member – Plans and hosts events for staff members and families Show less

• 

  Fujitsu Caribbean

  Nov 2016 - Jun 2019

  Sales Associate

  • Responsible for an expected annual target of 1 Million USD Revenue across an average 20% based USD Margin.• Own and Manage Sales to a mix of small to medium size clients from various verticals.• Support all local Client Executives in managing and servicing the needs of their enterprise customers.• Processing all quoting and orders for customers and Manage financials on major bids.• Key contact and channel for all customer requests and queries, be it sales related, technical or logistical.Fujitsu Social Club Member – Plans and hosts events for staff members and families Show less

• 

  Digi-Data Systems Limited

  Jul 2019 - Dec 2019

  Client Relationship Manager

  Manage and Own client accounts to ensure optimum profitability, maintain each client relationship and produce effective and competitive sales proposals• Pipeline building x4 and Revenue Forecasting• Responsible for Monthly Target GP $150k• Delivery of topical developmental seminars and prospects

• 

  PBS Group Limited

  Jan 2020 - Apr 2022

  elena.teixeira@grouppbs.comSales and Marketing Department

  • Business Development Executive

    Jan 2021 - Apr 2022

  • IT Account Manager

    Jan 2020 - Apr 2022
• 

  Kirk Information Solutions & Services

  Apr 2022 - now

  Executive Account Manager

  - Serve as the leading point of contact for all customer account management matters- Build and maintain strong long lasting client relationships- Negotiate contracts and close agreements to maximize profits- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors- Ensure timely and successful delivery of solutions according to customer needs and objectives - Clearly communicate the progress of monthly/ quartly initiatives to internal and external stakeholders- Develop new business with existing clients or identify areas of improvement to meet sales quota- Forecast and track key account metrics- Excellent listening, negotiation and presentation skills- Juggle multiple account management projects at one time while maintaining sharp attention to detail Show less