Sinead Doria

Experience

• 

  Delta halifax

  Mar 2014 - Jan 2019

  - Conduct department meetings for 20+ staff members to communicate the Front Office goals and provide productive feedback to employees by identifying their successes and developmental needs- Manage monthly budget and labour while ensuring staffing levels are appropriate to business needs and all tools are available to staff to complete their jobs- Proactively respond to guests complaints, including reviewing comment cards - Establish and maintain open and collaborative relationships with departments and employees to support property operations, goals, team and individual performance success - Manage the Front Office and Night Audit schedules and payroll administrations- Participate in the development and implementation of corrective action plans to improve guest satisfaction - Anticipate sold out situation at a 300 room property and obtain satisfactory alternative accommodation- Strive to improve service performance by coordinating with relevant departments and training, as well as motivating and coaching employees in the guest service agent department - Responsible for guest service agent duties and coordination of front office meetings- Motivate employees in the department to solve both guest and employee issues that arise- Accurately record all shirt notes in shift report - Provide first rate customer service experience to guests by welcoming them to the hotel- Process check in and check outs and operate the switchboard station- Attend monthly front office meetings and update service and policy implementation

  • Front Office Manager

    Jul 2017 - Jan 2019

  • Assistant Front Office Manager

    Feb 2017 - Jul 2017

  • Guest Service Supervisor

    May 2015 - Feb 2017

  • Guest Service Relief Supervisor

    Sept 2014 - May 2015

  • Guest Service Agent

    Mar 2014 - Sept 2014
• 

  Marriott Hotels

  Oct 2015 - Aug 2016

  Guest Service Supervisor

  - Serve as the first point of contact for guest service agent employees- Oversee daily shift operations and ensure compliance with all policies, standards, and procedures- Coordinate with relevant departments for room readiness and guest satisfaction

• 

  Hotel Halifax

  Jan 2019 - Jan 2023

  Front Office Manager
• 

  Sandman Hotel Group

  Jan 2023 - now

  General Manager