Khotso Mabe

Experience

• 

  MTN

  Jun 2003 - Aug 2005

  Call Centre Agent

  Assisting Clients with their cell phone accounts, also working on queries relating to billing, provide information about additional products and services, and change customers' personal details on a computer system.

• 

  Standard Bank Group

  Jan 2005 - Jan 2007

  Call Centre Agent

  Working on customer credit cards,Troubleshooting and resolving customer problems and concerns. Also responsible for identifying and escalating customer issues to the appropriate departments.

• 

  Argility

  Oct 2007 - Jul 2014

  Senior Project Administrator

  I Manage the build changes and DEV management side of things, this includes; Allocation of various tasks) & co-ordination, Maintaining of the Project Plans/Build plans and communicate status to PM/DM & Client. Maintaining of JIRA system and items logged

• 

  Blue Label Telecoms

  Aug 2014 - Aug 2018

  Technical Operations Administrator

  Im Responsible for Managing TechOps service ticket in line with the agreed upon service levels from inception to resolution. This includes allocation of tickets to support analysts, tracking and monitoring resolution progress against stipulated support levels and daily reporting on ticket status

• 

  Corporate LAN Advertising

  Sept 2018 - now

  • Account Manager

    Jul 2019 - now

  • Project Manager

    Sept 2018 - Jun 2019