
Sandeep Sinha
Officer

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Skills
Matrix managementCustomer relationship management (crm)Data analysisTalent acquisitionStrategic human resources leadershipStrategic human resource planningCustomer experienceTalent managementEmployee engagementCompensation & benefitsHr business partneringBusiness analysisLegal complianceCustomer retentionTrainingPerformance managementCustomer insightCustomer satisfactionLabor and employment lawTeam managementEmployee RelationsEmployer BrandingHR PoliciesHuman ResourcesHuman Resources Information Systems (HRIS)LeadershipLeadership DevelopmentManagementOrganizational DevelopmentPerformance AppraisalPolicyRecruitingStrategyTeam BuildingOrganizationalAbout me
My role encompasses overseeing all aspects of the organization, from employees and senior stakeholders to customer relations. With a rich background spanning over 19 years in HR and L&D, I have sharpened my expertise through impactful assignments, previously contributed at global retail and QSR giants like Spencer’s Retail, Landmark Group (Middle East) and Domino's Pizza India. My areas of proficiency include organizational design and restructuring, culture transformation, talent management, performance management, employer branding, employee engagement, leadership development, succession plan and HIPO talent engagement and retention, rewards, incentives design, compensation and benefits administration. I bring to the table a track record of delivering tangible results such as people cost, learning and development, employee satisfaction and cultural shift, breakthrough and award winning unique HR practices design and execution, effective communication strategies, cost aligned talent acquisition approach, diversity & inclusion and corporate social responsibility initiatives. Certified as an NLP coach, I leverage my exceptional interpersonal skills, problem-solving acumen, and keen attention to detail to drive positive outcomes and foster a culture of excellence within the organizations and the team I serve for.
Education

SRDS
2024 - 2026PGDMHuman Resources (Emerging CHRO)

NICE ICE
2004 - 2006PGDMHuman Resources (Full time)
Experience

ICICI Bank Ltd
Jul 2006 - Dec 2006OfficerCritical research and analysis of end to end customer transactions, finding out the default points i.e. ATM, Call Centre, back offices or branch offices, responsible for identifying cause of any customer concern, and suggesting required improvement to be done through process or service improvement.

Domino's
Dec 2006 - Jun 2013Corporate Human Resources ManagerSpan of control : Pan India role for India’s largest QSR chain, covering 600 Domino’s Pizza Stores, 20,000 employees in a Corporate HR role. Handling a team size of 5 people, reporting to CHRO. Key Area of Deliverable : Learning and Development, Employer Survey & Branding, Employee Opinion Survey, Employee Engagement, Reward and Recognition, HR Processes and Policies Design, Performance Management System, Employee Communication,Individual Development Plan & Managing Hi Po, Talent Acquisition, HR Budget & Audit, Design of HR sub function annual strategy, Corporate Social Responsibilities. Show less

Landmark Group
Jul 2013 - Apr 2023Head HR - LifestyleStarted as HRBP and within 1 year moved to Head HR role, Reporting to CEO, managing a fabulous team of 20+ people included 4 direct reports, with their collaboration I was responsible for all the aspects of people plan for 6 countries in Middle East including UAE, KSA, Kuwait, Qatar, Oman and Bahrain having 160 stores and 2000 employees, and 1000 beauty advisors. Instrumental in designing and executing people strategic initiatives to support the organization’s business continuity in consistent changing socio-economic environment. The role required to manage all facets of the organization includes employees, senior stakeholders and customers. I was handling various gamut of Human Resources i.e. Organization Design, Culture & Values, Talent Management, Recruitment, Executive Coaching, Performance Management, Employer Branding, Sustaining Strategic People Cost, Improve Productivity, Employee Engagement, Leadership Development, Employee Relations, Corporate Social Responsibility initiatives, Compensation & Benefits, Product / Soft Skills Training etc. Show less

Spencer's Retail
Apr 2023 - nowHead of Human ResourcesReporting to CEO, managing a dynamic team size of 40+ people including 8 direct reports. Supporting CEO and promoters for the change management, organisation redesigned and partnering with leadership team for sustainable operating model and turn around the business.Working towards digitalized learning module. Established a talent management framework for fast career growth for retail employees.Integrating online business to establish Omni channel practices and leveraging optimisation, Designed and implemented new policies (Insurance, flexi compensation and incentives plan) to increase employee value preposition and driving key business results. Revamped Performance Management Framework for ensuring accountability towards individual and team performance. Employee Engagement initiatives, policies review and improvement to make best practices. Show less
Licenses & Certifications
- View certificate

AI Tools Workshop
BinaryScriptFeb 2026 - View certificate

Generative AI: Introduction and Applications
IBMJan 2026 
Future Leader - Blended 1 year Executive Management Course for HIPO of Landmark Group
Jan 2018
Presentation Skills
Dale CarnegieNov 2017
The 7 Habits of Highly Effective People
FranklinCovey Middle EastNov 2015
Assessor HR Excellence Award
Confederation of Indian IndustryApr 2012
Honors & Awards
- Awarded to Sandeep SinhaEmployee of the Year 2007-08 Domino's Pizza India Apr 2008
Volunteer Experience
Professional Assistant
Issued by on Aug 2000
Associated with Sandeep Sinha
Languages
- enEnglish
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