Christopher Cluney

Experience

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  Nordstrom

  Oct 2011 - Sept 2020

  Logistics

  Led logistic metrics, internal data analysis tools , and key performance indicators for business unitsAnalyzed and interpreted data involving customer service, forecasting, procurement , manufacturing, inventory and transportationCollaborated with internal teams to improve operational efficiency and reduce costs

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  Coco Irie

  Jan 2013 - Apr 2022

  Ecommerce Specialist

  Oversaw shipping and receiving operations, ensuring timely delivery of orders and managing inventory levels.Familiar with coding languages such as HTML, CSS, and JavaScript for making small changes to the website or building landing pages.Coordinated with vendors to track shipments, resolve delivery issues, and maintain positive vendor relationships.Responded to customer inquiries and complaints, providing exceptional customer service and support.Analyzed customer behavior and purchase patterns to identify trends and opportunities for growth.Developed effective marketing strategies to increase customer engagement and retention.Maintained and tested website functionality to ensure a positive customer experience.Collaborated with cross-functional teams to implement site enhancements and troubleshoot technical issues.Managed social media accounts and created engaging content to increase brand awareness and customer engagement.Analyzed social media metrics and made data-driven decisions to improve social media strategy.Utilized customer analytics to identify opportunities to improve the customer experience and increase sales.Stayed up-to-date on industry trends and best practices to ensure a competitive advantage in the e-commerce space. Show less

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  DevMountain Student Developers

  Jan 2022 - May 2022

  Web Developer

  Design and created several websites from start to finish using current technologies and design trends while optimizing content for mobile and cross browser performance Collaborated with several teams to optimize user interface experience Used components to develop websites which consumed various APIs to display information Diagnosed and debugged technical errors, resolving code errors, which helped improve build time and performance Integrated SASS, CSS, Figma and Canva for website styling Show less

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  Frisco ISD

  Jun 2024 - now

  Area Technology Specialist

  Incident Triage and Management: Efficiently managed and resolved help desk tickets, ensuring rapid identification, prioritization, and resolution of technical issues—directly aligning with incident handling workflows in SOC environments.Hardware and Software Troubleshooting: Diagnosed and resolved a variety of system, network, and device issues, including computers, iOS devices, Chromebooks, and audio/visual equipment, contributing to a secure and reliable technology environment.System Reimaging and Configuration: Performed workstation and laptop reimaging, adhering to organizational standards and minimizing potential security vulnerabilities caused by outdated configurations.Collaboration with IT Teams: Worked closely with IT teams to troubleshoot network connectivity and system access issues, ensuring timely resolution of technical incidents and minimizing downtime for end-users.End-User Education and Security Awareness: Educated end-users on best practices for system security, including secure password management and recognizing phishing attempts, fostering a culture of cybersecurity awareness.Password Management: Assisted users with password resets while adhering to security protocols, and escalated complex issues to appropriate team members to ensure efficient resolution.Asset Inventory Management: Maintained an accurate and up-to-date inventory of technology assets, ensuring compliance with internal policies and contributing to better resource management and accountability.Technology Implementation: Oversaw the deployment and setup of new technology equipment, ensuring compliance with district policies and safeguarding systems against potential misconfigurations.Proactive Monitoring and Maintenance: Proactively monitored hardware (e.g., printers) and performed preventative maintenance, minimizing downtime and ensuring optimal system functionality. Show less