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Baron Hardy

Baron Hardy

System Builder/IT Solutions Advisor/Freelancer

Followers of Baron Hardy96 followers
location of Baron HardyBuckeye, Arizona, United States

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  • Timeline

  • About me

    Experienced IT Professional | 7+ Years Customer Service | Google IT Support Professional Certified | Problem Solver | Customer Support | Technical Troubleshooting

  • Education

    • Pima Community College

      2011 - 2013
      Associate of Science - AS Computer Science

    • User Academy - Microsoft Excel, Python, Mathlab -ის ტრენინგ ცენტრი

      2016 - 2016
      O365 Management & Deployment

    • Merit America

      -
      Google IT Support Certificate IT Support

      Technical support: installing & configuring computer hardware, software, and networksComputer networking: standard protocols for TCP/IP and network services (e.g., DNS)Operating systems: creating users, groups, and permissions for account access & installing, configuring, and removing software on Windows and Linux operating systemsSystems administration: server management and user & information managementIT security: evaluating potential risks and utilizing encryption algorithms… Show more Technical support: installing & configuring computer hardware, software, and networksComputer networking: standard protocols for TCP/IP and network services (e.g., DNS)Operating systems: creating users, groups, and permissions for account access & installing, configuring, and removing software on Windows and Linux operating systemsSystems administration: server management and user & information managementIT security: evaluating potential risks and utilizing encryption algorithms and techniques Show less

  • Experience

    • Computer Surgeons

      Feb 2010 - now
      System Builder/IT Solutions Advisor/Freelancer

      ● Research various sites for computer hardware and software, order, and build 10+ custom PC’s weekly,tailored to user needs and budget● Tutor individuals on how to install, configure, and troubleshoot Windows and Mac operating systems● Install/integrate smart home cameras, alarms and smart locks to ensure safety and security● Create virtual machine test environments with VMWare, VirtualBox and Parallels Desktop● Maintain technology awareness, including new software, hardware, Windows and Mac OS releases● Troubleshoot client PC, tablet, Mac and laptop technical issues and provide education to users forimproved daily use and security Show less

    • Midori Services, Inc.

      Feb 2016 - Jul 2018
      Field Supervisor

      ● Installed and maintained third party point-of-sale systems to increase productivity● Supervised a team of 12 members, provided coachings and training on a biweekly basis● Provided technical support along with Server and network management for third party vendors

    • Ring

      Sept 2018 - now
      Training Coach

      ● Train 25+ new hires monthly to troubleshoot Ring cameras, solar lighting, alarm system issues for clients● Design curriculum and training content to enable staff in creating positive customer experiences● Analyze key performance indicators in Tableau and review recorded calls for quality assurance● Coach new hires on effective language, phone etiquette, and call flow to improve customer service● Manage 15+ agents and provide essential resources to assist with resolving clients issuesCustomer Support Representative September 2018 - February 2020● Assisted 150+ clients daily to troubleshoot Ring-related issues via phone and email● Assisted Team Leads/Supervisors with onboarding and training of new hires through observed live calls Show less

  • Licenses & Certifications