Cezar Kharboosh

Experience

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  World Food Programme

  Sept 2015 - Mar 2017

  Businesses Support Assistance

  My first involvement in the humanitarian field started when I was employed with the World Food Program organization (WFP) in 2015. I assisted the field monitoring, human resources unit, and sub-office Erbil. My roles in cloud conducting family visits and assessments to determine eligibility for food assistance. During my job, I collected data and information on the refugee families and reported to the project manager. My tasks with reporting to the human resources unit included providing assistance when recruitment and employment processes were going on. I escorted the candidates at the gate, monitored the assessment venue, and provided the candidates with equipment. I also assisted the sub-office Erbil by organization and distribution of tasks and camp visits and missions. I was also part of the World Vision implementing partner evaluation and monitoring process. Supported the Field Aid Monitors in the assessment of IDPs refugees in the camps Provided the Project Manager with field visit reports highlighting partners’ achievements, challenges, accountability towards the targeted population, and compliance.Assisted Programmed Unit in the printing of the vouchers (IDPs and refugees operations)Supported the FMAs in their monitoring activitiesAided the hotline operators to receive and make telephone calls. Maintain a daily log of all incoming and outgoing calls, including date and time, UNHCR case number (for beneficiaries) or organization, telephone number, and nature of the query. Show less

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  UNOPS

  Mar 2017 - May 2022

  Support Services Associate

  In 2017, I joined UNOPS working on the Iraq Information Center project, and I could add more skills in data collecting and data sharing regarding the refugee population. I was in daily contact with the refugees and provided them counseling on different issues including and most importantly on the registration with UNHCR. I gave them appointments and counseling on the required documents. Empowered communities through the provision of accessible and timely information on how to access services provided by partners and resources required to improve their situationHelped ensure efficient and effective coordination of delivering actors operating in Iraq by collecting and circulating information about the urgent needs and priorities of affected populations, as well as the information gaps between them and delivering actors;Served as a direct line to communities, relay information to affected populations and appropriately record and process the needs and questions of callers Liaised with management, other operators, and third parties to gather information and resolve issues to ensure beneficiaries received referrals and services Handled calls in a timely and professional manner, including distressing calls. Ensure that all calls are treated with the degree of empathy, respect and understanding commensurate with the sensitivity of the call and the vulnerability of the callerWrote clear and concise reports in English Ensured data is protected and data entry is accurateSupported an environment of transparency and accountability by establishing an easy-to-access and safe mechanism through which critical feedback and complaints can be submitted and referred to delivering actors to influence humanitarian and recovery programming and shape advocacy. Show less

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  Amideast/Iraq

  Sept 2022 - Sept 2023

  Customer Service Representative

  I’m very critical to the success of any organization. Responsible for creating and maintaining a professional and organized work environment, managing the offices day-to-day activities, and ensuring that all operations tun smoothly. As a an office administrator wide experience in a variety of skills, including excellent communication, organizational, and problem-solving skills, as well as proficiency in various software applications such as word processing, spreadsheet management, and email management. Show less

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  CFI Financial Group

  Sept 2023 - now

  Relationship Officer

  Build and improve relationships with customers interested in opening account for FOREX, Cryptocurrency trading Identify potential opportunities and follow upEducate and inform clients about the company’s products, services, and special offers.