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Kyle Caron

Kyle Caron

Receiving Associate

Followers of Kyle Caron156 followers
location of Kyle CaronLondon, Ontario, Canada

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  • Timeline

  • About me

    Technology Support Specialist (Microsoft 365 Applications) at Western University

  • Education

    • Fanshawe College

      2016 - 2019
      Advanced Diploma Computer Technology/Computer Systems Technology

      Participated in creation and securing of a mock enterprise environment with a group of 5.- Windows Server 2012 R2 Administration (Domain Controllers, Active Directory, ADFS, WSUS, WAP, iSCSI, DHCP, File Management and Web Servers)- Microsoft Sharepoint and Skype For Business- Cisco LAN, WAN, Routing, Switching and Voice Over IP technologies- Linux Redhat Fedora Server Administration- Windows Powershell Scripting- MySQL scripting, database creation and security group… Show more Participated in creation and securing of a mock enterprise environment with a group of 5.- Windows Server 2012 R2 Administration (Domain Controllers, Active Directory, ADFS, WSUS, WAP, iSCSI, DHCP, File Management and Web Servers)- Microsoft Sharepoint and Skype For Business- Cisco LAN, WAN, Routing, Switching and Voice Over IP technologies- Linux Redhat Fedora Server Administration- Windows Powershell Scripting- MySQL scripting, database creation and security group management- Microsoft Exchange Server- Amazon Web Services cloud server creation and management Show less

  • Experience

    • Walmart

      Oct 2013 - Sept 2014
      Receiving Associate

    • Fanshawe College

      Apr 2018 - Dec 2018
      Peer Tutor

      Assisted students with understanding the concepts of Windows Server fundamentals such as;DNS Active DirectoryRemote Management As well as advanced duties such as;Group Policy Objects Managed Service Accounts Network Load Balancing DHCP failover

    • Western University

      Aug 2018 - Dec 2018
      Technology Support Specialist

    • Huron University

      Apr 2019 - Sept 2019
      Computer Deployment Specialist

      • Took part in campus-wide upgrade of all workstations from Windows 7 to Windows 10• Setup new workstations for new staff and faculty including Dell desktops, laptops, docking stations and Mitel 6930 phones• Assisted with troubleshooting Crestron projectors and classroom audio setups• Documented inventory of all equipment• Handled backups of user profiles and data• Updated hardware in several Dell Optiplex 3020, 5060, and 7020 model desktops

    • Ivey Business School at Western University

      Jan 2020 - Mar 2024

      • Provided troubleshooting, repairs and diagnostic support for Ivey Business School, Ivey Donald K. Johnson Centre, and Ivey Spencer Leadership Centre• Daily experience with Microsoft Active Directory• Daily experience with Canvas learning platform• Extensive experience imaging and deploying laptops and desktops for staff and faculty (Mac and Windows)• Versed in using Zendesk and Salesforce Service Cloud ticketing platforms for documentation• Assisted with training co-op student employees and new IT Analysts• Provided instructional demonstrations on the use of Zoom for staff, students and faculty and authored the public facing documentation for same• Authored and maintained Ivey’s public facing documentation for Microsoft Office Suite (Mac and Windows).• Updated the training manual and documented policies and procedures for operations of the Helpdesk• Independently restructured the imaging process of laptop and desktop deployment by building automated scripts to reduce time spent• Familiar with Crestron projector and touch panel systems Show less - Assists students, staff and faculty with account issues, password changes and email- Re-images Lenovo Thinkpad series laptops for loaning use- Triage issues over phone, in person, and through Zendesk ticketing system- Assists with Toshiba 6505ac printer issues- Monitored Zoom meetings and classes to provide live assistance- Remotely assisted clients using RDP, Zoom and Teamviewer- Educated users on usage of Windows VPN and shared drives- Updated and wrote documentation on Office365, Microsoft Teams, and more Show less

      • Information Technology Analyst

        May 2020 - Mar 2024

      • Information Technology Analyst

        Jan 2020 - Apr 2020

  • Licenses & Certifications

  • Volunteer Experience

    • Network Security Administrator

      Issued by Pancake on Dec 2019
      PancakeAssociated with Kyle Caron

    • Student Ambassador

      Issued by Fanshawe College on Mar 2018
      Fanshawe CollegeAssociated with Kyle Caron

    • Systems Administrator

      Issued by Starlight Academy on Sept 2018
      Starlight AcademyAssociated with Kyle Caron