SAAD ZIA

Experience

• 

  Eagle-i Vehicle Tracking Solutions

  Jul 2012 - Jan 2013

  Assistant Operations Manager - IT Support

  - Assisted in managing daily operations, including sales team coordination, resource allocation, and administrative support, with an emphasis on integrating technology to streamline workflows.- Gathered and analyzed operational data, utilizing IT tools and systems to generate insights, contributing to operational reports for senior management.- Assisted in implementing IT solutions to improve productivity and efficiency across sales and operations departments, identifying areas for process automation and optimization.- Supported the development of IT-related action plans to address operational bottlenecks, enhancing the use of software tools and technology platforms for process improvement.- Collaborated with the IT team to resolve system-related issues and provide technical support, ensuring smooth daily operations and effective communication between departments.- Assisted in the integration of IT systems for managing client interactions and sales performance, ensuring client needs were tracked and met through CRM or other business tools.- Helped create reports and dashboards using IT systems to track sales performance, customer satisfaction, and departmental productivity for presentation to senior managers.- Supported the sales team in using technology for better client engagement, troubleshooting any technical issues related to customer-facing software or tools.- Assisted in delegating IT-related tasks to relevant departments, ensuring that technology tools were being utilized efficiently and effectively.- Participated in learning and applying new IT systems and software relevant to operations management, contributing to the overall efficiency and success of the department. Show less

• 

  Energique Beverages Pvt Ltd (Partners of Sinalco International Brands GmbH & Co. for Pakistan)

  Feb 2013 - Oct 2015

  Health & Safety Project Manager

  - Ensured water purification and production processes adhered to stringent health, safety, and quality standards.- Conducted health impact assessments to evaluate water quality and its alignment with public health regulations.- Developed and implemented microbiological testing protocols to maintain high standards of water safety.- Digitized quality control workflows using IT-enabled monitoring systems, ensuring real-time tracking of contaminants and production metrics.- Designed preventive maintenance programs for manufacturing equipment to minimize contamination risks and ensure operational safety.- Established and enforced health-conscious production practices through comprehensive staff training programs.- Collaborated with regulatory bodies to maintain compliance with national and international health and safety standards.- Analyzed operational and production data to identify trends, optimize workflows, and address risks proactively.- Oversaw inventory management for health-critical materials, ensuring consistent availability of purification chemicals and packaging.- Applied project management principles to lead strategic initiatives focused on enhancing safety, quality, and efficiency.- Created dashboards and reporting systems to monitor water quality, production performance, and supply chain effectiveness.- Promoted sustainability practices in production while ensuring minimal impact on public health and the environment.- Coordinated cross-functional teams to achieve safety objectives, implement quality assurance processes, and improve operational outcomes.- Leveraged healthcare expertise to align production workflows with health-centric goals, ensuring consumer wellbeing and regulatory compliance. Show less

• 

  Brain Logix Private Limited

  Oct 2015 - Jan 2021

  Business Analyst & Project Manager

  - Conducted comprehensive requirements gathering sessions with stakeholders to define business needs and translate them into functional and technical specifications.- Developed detailed project roadmaps, timelines, and deliverables, ensuring alignment with client objectives and organizational goals.- Led cross-functional teams to deliver software solutions on time and within scope, fostering collaboration between development, QA, and design teams.- Created wireframes, process flows, and user stories to support solution design and ensure user-centric development.- Monitored project performance using KPIs and implemented corrective actions to address risks and bottlenecks.- Facilitated communication between clients and internal teams to manage expectations and ensure satisfaction with deliverables.- Utilized data analysis tools to generate insights, optimize project workflows, and support informed decision-making.- Oversaw the preparation of technical documentation, including user manuals, process guides, and test cases.- Managed multiple projects simultaneously, ensuring adherence to budgetary constraints and timely delivery.- Conducted post-project evaluations to gather feedback, analyze outcomes, and refine processes for continuous improvement. Show less

• 

  American TelePhysicians

  Feb 2021 - now

  Director Health Informatics

  Lead coordination between business stakeholders and IT teams to implement clinical requirements in EHR and clinical specialty solutions.Spearhead clinical data mapping and HL7 field mapping for lab vendors, ensuring seamless data integration in EHR modules.Oversee medical device and remote patient monitoring system integration into EHRs, ensuring smooth execution with clinical expertise.Manage and update healthcare databases (CPT, ICD, LOINC, HCPCS, SNOMED) for clinical accuracy across systems.Drive implementation of structured data value sets in EHR systems and assessment forms to improve data standardization.Lead efforts to innovate and improve EHR capabilities by analyzing customized clinical requirements.Ensure compliance with Meaningful Use and ONC certification standards, managing necessary updates for EMR modules.Collaborate with project management, business analysts, and developers to define clinical requirements and ensure efficient deployment.Provide leadership in documentation and workflow analysis to align clinical IT projects with business objectives.Lead AI and NLP technology integration to enhance clinical decision-making, predictive analytics, and patient care management.Lead the analysis, development and implementation of AI-driven clinical decision support tools and workflows.Guide creation of workflow diagrams and system designs using Visio and Figma for process improvements.Provide UX teams with wireframes for user-centered design layouts that meet healthcare IT standards.Direct development of new clinical modules like teledialysis, chronic care management, and care plans.Align HIT initiatives with organizational goals such as value-based care, population health management, and patient engagement.Collaborate with marketing teams to develop promotional materials and training resources for new clinical features.Manage creation of patient education content and health blogs to enhance patient engagement and care management. Show less