Shahroze Sajjad

Experience

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  A to Z advert

  Mar 2017 - Jun 2020

  Information Technology Support Engineer
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  Allied Bank Limited

  Jul 2020 - Sept 2021

  Branch Services officer
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  Canar Office Systems Company

  Feb 2022 - Jun 2024

  • Complete experience in computer hardware software troubleshooting.• install and configure computer systems, diagnose hardware and software faults and solve technical and application problems (Microsoft Dynamics AX, Windows 7,10,11, Windows Server 2016&2019, Remote Desktop, MS Office, AD).• Troubleshoot, replace and upgrade System. • Recommend System Configuration according to the user Requirement. • Imaging, backup, restore and copy data between different computers.• Resolve system overheating and slow performance.• Manage the planning, execution, and monitoring of IT projects from initiation to completion. • Coordinate project resources, schedules, and budgets to ensure timely delivery within scope. • Facilitate communication between cross-functional teams, stakeholders, and vendors. • Identify and mitigate project risks, escalating issues as necessary to ensure project success. • Provide advanced technical support to end-users, resolving escalated issues efficiently. • Conduct training sessions for staff on new software applications and IT procedures. • Implement system enhancements and updates to improve operational efficiency. • Collaborate with the IT team to develop and maintain IT policies, procedures, and documentation. عرض أقل • Getting Customer Requirements (Hardware, Software Renewals, Networking, Cabling, Services)• Handling ongoing projects and coordinate between customer and service team on progress.• Bidding and providing necessary documents for new projects• Getting Quotations of Customer Requirements from Different Vendor• Quoting the Required material to Customer or Alternative material according to their requirements • Managing Customer’s PO.• Creating vendor’s PO in Microsoft Dynamics. • Creating Customer’s Sales order and generating invoices in Microsoft Dynamics and arranging the delivery and installation of in-stock material.• Arranging after Sale support and warranty claims for customers.• Managing and scheduling customer’s Service calls and providing Service Report.• Assisted in the development and maintenance of company databases. • Provide technical support to employees, troubleshooting hardware and software issues. • Contributed to the implementation of cyber security measures to protect company data. • Collaborated with team members on various IT projects, ensuring timely completion and adherence to specifications. • Responde to user inquiries and resolved technical issues via phone, email, or in person. • Install and configure hardware, software, and networking equipment. • Document procedures and created user guides to assist staff with IT-related tasks. • Participate in the design and development of a new software application for internal use. • Collaborate with senior developers to write code, debug programs, and optimize performance. • Conduct unit testing and participate in code reviews to ensure quality standards were met عرض أقل

  • Information Technology Support Engineer

    Feb 2022 - Jun 2024

  • IT Infra Sales and Support Coordinator

    Feb 2022 - Jun 2024
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  Satec Arabia

  Jun 2024 - now

  IT Asset Management & Warehouse Supervisor
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  International Maritime Industries

  Jun 2024 - now

  IT Asset Management & Warehouse Supervisor