Annette Martínez

Experience

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  NCO Group

  Jan 2005 - Jan 2006

  Sales Representative (Outbound) - Star Contact

  As a sales representative I had to contact customers in the U.S. to sell Visa credit cards. I approached customers by strategically introducing the benefits and features that they could take advantage of by acquiring our product.

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  NCO Group

  Jan 2007 - Jan 2008

  Language Coach/Trainer - Star Contact

  As a Voice Coach I evaluated the language performance of agents in different projects, performed language training sessions to new hires and existing agents, and did voice assessments focusing on the improvement of their accent (American English) for a better communication with callers.

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  LG Electronics

  Mar 2008 - Apr 2012

  Customer Service Supervisor | Home Appliances Department

  As a supervisor I strove for the good performance of the representatives that received calls daily. In addition, I had to provide constant coaching to each of my representatives to help them correct areas of improvement for a better customer experience.

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  Freelance translator/interpreter

  Feb 2012 - Dec 2018

  Traductora Pública Autorizada e Intérprete - Español | Inglés | Español

  Servicios profesionales como traductora e intérprete de inglés a español y viceversa (Créditos, certificados de nacimiento, trámites de migración, artículos, contratos, etc).

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  American Express

  Apr 2012 - Jan 2013

  Account Executive

  As an elite account executive I performed major researches on Caribbean markets; I identified the board of Large Market companies who I would strategically introduce American Express Corporate Services. With this, I was in charge of all schedules and blitzes in the Caribbean Region.I also provided support to executives in the Caribbean by following up with companies they had visited and had shown interest in our corporate product. This follow up involved collecting all the necessary applications and documents to open an account for them. Show less

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  Nestlé Purina Latin America & Caribbean

  Sept 2013 - now

  - Ensure forecast accuracy development by reviewing historical sales trends, developing statistical forecast models, and evaluating forecast results.- Work with Operations, Innovation & Renovation and Commercial Departments to ensure the consistent supply of products to customers.- Monitor the impact of promotions and activities with the Commercial Department.- Prepare and maintain relevant reports pertaining to demand planning process.- Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions. Show less

  • Senior I&R Project Manager CAM & CAR | Purina PetCare

    Sept 2022 - now

  • Demand & Intermarket Supply Leader CAM | Purina PetCare

    Aug 2019 - Sept 2022

  • Demand Planner Panamá | Purina PetCare

    Sept 2016 - Aug 2019

  • Administrative Assistant CAM & CAR | Purina PetCare

    Sept 2013 - Aug 2016