Stephanie Coen

Experience

• 

  Women's Care Center

  Oct 2014 - Nov 2016

  Counseling Assistant

  Responsible for answering and directing all incoming calls as well as scheduling and assisting clients on the phoneMet with clients to asses & solve their needs and problems & worked as a translator to serve Spanish speaking clientsIn charge of organizing and ordering supplies for the stockroom of our stores and officesResponsible for various office related tasks such as contacts and organization

• 

  Teachers Credit Union

  Oct 2014 - Jul 2015

  Teller/Investment Coordinator

  Responsible for all teller transactions such as deposits, withdrawals, loans, handling large amounts of cash, etc.Assisted members with any of their banking and investment questions and concerns In charge of coordinating investment meetings for the branch and its customersServed as a translator for the branch for all the Spanish speaking customers

• 

  Apple

  Nov 2016 - Jan 2020

  In charge of creating, managing, and growing a relationship between our teams at Apple and the Best Buy teamsOversaw the sales, merchandising, operations, training, and relationships of the Apple Shops in two Best Buy locationsWorked with colleagues to develop and deliver content for training and motivating both the Apple and Best Buy teams towards reaching goalsServiced customer needs by providing creative and constructive solutions to their needs and wants Engaged in customer interactions to uncover needs and provide insightful solutionsMotivated a virtual team to engage customers and ensure a high level of satisfactionProvided key education and trainings to ensure team members’ knowledge of Apple ecosystem and servicesPartnered with LASC to execute strategic objectives to deliver higher levels of customer experience

  • Apple Solutions Consultant

    Nov 2016 - Jan 2020

  • Reseller Specialist

    Nov 2016 - Oct 2017
• 

  Yelp

  Mar 2020 - Jul 2020

  Community Manager Intern
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  Wantable, Inc.

  Jul 2020 - now

  Community Manager