Carmen Cueto Rubiera

Experience

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  Lakefield

  Nov 2013 - Jul 2014

  Catering Assistant

  A)Housekeeper;-Maintaining rooms, bathrooms, common areas, carpets and furnitures always clean.B)Food Service and Front of House- Waitress- Setting tables.- Cleaning up tables.-Greeting.- Servery (Back of House) C) Silver Service and Wine Service;- Serving food from main dish to guests' plates.- Opening and serving sine/champagne from the bottle in front of the guests.

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  Falcon Foodservice Equipment

  Apr 2014 - Apr 2014

  Counter Staff
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  Lakefield

  Sept 2014 - Aug 2015

  Food Service and Accommodation Service Supervisor

  A) Coaching:- Working with employees to establish suitable goals, action plans and time lines. - Delegate providing ongoing guidance and support to the employee as they complete their action plans. B) Mentoring:- Give ongoing advice to the employee about job and career. C) Advocate for Organization:-In charge of telling employees about new policies and programs from management. - Further clarification and support from supervisors. D) Advocate for Employee:- Responsible to represent the employee's requests and to management.- Representing the employee's case for deserving a reward.- Review the needs of their employees. - Reviews advertisements for job candidates, reviews resumes and conducts interviews. E) Employee Training and Development- Ensure new employees are oriented to the organization, its policies, facilities, etc. - Develop training plans with employees to ensure employees have the necessary expertise to carry out their jobs. - Provide ongoing guidance to employees. Show less

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  FUERTE HOTELES

  Sept 2015 - Nov 2015

  Hostess

  - Greet guests when first arrive, take their information for a reservation and help them to get a seat. - Indicate any specialties and answer questions and all doubts they might have. - Make periodic checks for satisfaction and provide a friendly, quality dining experience.-Take payments when customers leave.-Promote activitates of the day/week.- Provide accurate information about the hotel, promotions and everything related to the city.

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  Private Family

  Dec 2015 - Jul 2016

  Personal Assistant

  - Take care of 4-years-old twins.-Carry on housework. Like cleaning and laundry.- Improve and develop my german language skills, as well as, personal skills in different areas and country.

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  Hotel Los Monteros Spa & Golf Resort 5* GL

  Aug 2016 - Oct 2016

  Waitress
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  FUERTE HOTELES

  Sept 2016 - Mar 2017

  Hostess

  - Greet guest when first arrive, take information for a reservation and help to get a seat. - Indicate any specialties and answer questions and all doubts guest might have. - Make periodic checks for customers' satisfaction and provide a friendly, quality dinning experience.-Take payments when guests leave.-Promote activitates of the day/week.- Provide accurate information about the hotel, promotions and everything related to the city.

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  Puente Romano, Marbella

  May 2017 - Nov 2017

  Hostess

  -Management and organization of bookings.-Organization of the restaurant, under the supervision of the head of the same.-Maintenance according to standards.-Reception and accommodation of guests, ensuring that their experience is of yourgrade.-Fabulous product recommendation and upselling.

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  Private family

  Dec 2017 - Apr 2018

  Personal Assistant

  - Take care of the kids. Driving them to school, helping them with homework, playing with them.-Spanish teacher. -Carry on housework. Like cleaning and laundry.- Improve and develop my german language skills, as well as, personal skills in different areas and country.

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  Puente Romano, Marbella

  May 2018 - now

  Assistant Director Of Food And Beverage

  -Administration of all daily operations of F & B within the budgeted guidelines and according to high standards.-Elaboration of development & training plans for employees.-Preservation of excellent levels of internal and external customer service.-Negotiation and Sale of Spaces. (Meeting Rooms, Business Lunches / Dinners,Thematic Events, Presentations, etc.)-Organization & Coordination of Events (Cocktails, Lunches, Dinners, etc.)-Design of exceptional menus and maintenance, product management.-Identification of customer needs and proactive response to all yourconcerns.-Establishment of objectives, KPI's, schedules, policies and procedures.-Provide bi-directional communication and encouragement of motivation and teamwork.-Fulfillment of all safety and health regulations.-Management and Analysis of sales and productivity results.-Report directly to the Director of Food and Beverages.-Promotion of events and internal experiences. Show less