Su Yi

Experience

• 

  ACE Data Systems (Banking Division)

  Mar 2014 - Aug 2017

  Team Leader

  - Interact with customers, collect data requirement agreement and prepare project proposal for new projects- Manage Project Schedule, Timeline and estimate human resource - Lead Development Team and multiple implementation projects - Provide Training to Team Members and Customers- Design and Develop Database- Real-Time operational problem solving on client sites (especially bank site)- Manage in time delivery of software products to customers- Handle System Integration Test and User Acceptance Test (UAT) in Bank Database- Server System installation, Database server installation and client workstation installation for new bank or branch opening Show less

• 

  Whale Cloud

  Aug 2017 - now

  ¤ 5BB Project System Configuration and Migration (2024-May ~ Current)¤ Led the configuration and Testing of BSS/OSS systems for new telecom operators, ensuring all technical specifications and service requirements were met.¤ Managed the testing phase to ensure systems were properly configured, fully functional, and free of errors before going live.¤ Coordinated with both technical and business teams to integrate the new system with existing infrastructure, minimizing disruption to services.-----------------------------------------------------¤ MPT BSS/OSS Project (Current..)¤ Led a team of support engineers in delivering timely resolutions to BSS/OSS system issues, ensuring high customer satisfaction.¤ Managed end-to-end support operations for billing, order management, and service activation systems, overseeing incident prioritization, resolution, and root cause analysis.¤ Collaborated with cross-functional teams to define and implement system enhancements, resulting in improvement in system performance.¤ Conducted training sessions for internal staff and clients on BSS/OSS system functionalities and troubleshooting techniques. Show less - Understanding the cvBS, Online Charging , Offline Charging , Price Plan ,Products, Events and Roaming - Understanding the billing workflow system ,related database architecture and servers architecture - Configure the new (requirements / products) - Developing Python Scripts - Efficient working with Oracle PL/SQL Database for purpose of SAT support and problem solution - Linux/ Unix shell scripting - Prepare test cases for new requirements - Internal Testing - SAT Supporting to testing team - UAT Supporting to customers - Preparing Standard Operation Procedure (SOP) document for products launching. - Monitoring after products launching Show less

  • Service Solution Manager

    Jun 2021 - now

  • BSS/OSS Engineer at Whale Cloud Technology (Billing System)

    Aug 2017 - Jun 2021