William Quinones

Experience

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  US Army

  Aug 1987 - Feb 1995

  Intelligence Analyst

  As an NCO (Non-Commissioned Officer) I have conducted safety briefings and training prior to weapon qualification training, field training exercises, and vehicle maintenance/operations. In the event of an accident we would investigate the event to determine the root cause and recommend solutions to prevent future occurrence. I have conducted physical security audits to ensure valuable and sensitive items remained secure in accordance with unit standard operating procedures. I have provided advice and guidance to correct safety and security deficiencies. As an Exercise Development Officer / Strategic Air Analyst / Space & Missile Analyst / Tactical Intelligence Analyst, I have supervised and assisted in the collection management, processing, analysis and dissemination of tactical and strategic intelligence. I have worked in an All Source Production Center where products had to be concise, complete, accurate, and timely. Our sources included International, Federal, State and Local entities. I have delivered presentations and provided advice to high level unit commanders on enemy probable courses of action. Show less

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  TCF Bank

  Nov 2002 - Mar 2010

  Operations Manager

  As a Loss Prevention Specialist my responsibilities included screening and analyzing new account applications for fraudulent information to prevent opening fraudulent accounts. Instructor: Responsibilities included providing initial and advanced training on computer operations, policies and procedures, and how to deliver world class customer service. Operations Manager: Responsibilities included monitoring day to operations, assisting customers, troubleshooting customer issues, and conducting periodic financial operations audits. Show less

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  T Rowe Price

  Jan 2011 - Jan 2013

  Investment Specialist
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  Colorado Division of Worker's Compensation

  Jun 2013 - now

  Claims Manager

  I use fluent English and/or Spanish to answer phone inquiries and help walk-in customers regarding a wide variety of Workers'​ Compensation issues and act as a resource for directing callers to various agencies regarding labor-related issues. This includes interacting with different business entities and responding to their questions on Workers' Comp Insurance.