Hector Jimenez

Experience

• 

  Orange

  Oct 2003 - Feb 2006

  Customer Service Representative
• 

  Stream Global Services

  Dec 2006 - Nov 2007

  Customer Service Representative
• 

  Concentrix

  Dec 2008 - Feb 2019

  I mainly overseen implementation of all training processes and ensure the delivery and facilitation of adult classroom training in support of client and company programs to ensure superior workforce preparation. I also maintained ongoing partnerships with other business and resource units focused on reducing costs and continual performance improvement. In this position, I was responsible for delivering client focused training to address the new hire, product update and recursive training requirement of the company in support of client programs to ensure superior workforce preparation with best in class service and delivery. I was responsible of interacting with customers via inbound calls, outbound calls, chat and email depending upon client requirements. In this position I provided customer service support and resolution of non-routine problems regarding client's product and services.

  • Training Manager

    Sept 2014 - Feb 2019

  • Product Trainer

    Mar 2012 - Sept 2014

  • Customer Service Representative

    Dec 2008 - Mar 2012
• 

  Anthem, Inc.

  May 2019 - Nov 2019

  Medical Service Corps Officer
• 

  Brickell Motors - Audi, Buick, Cadillac, GMC, Honda, Infiniti, Mazda & Brickell Luxury Motors

  Nov 2019 - now

  Sales Specialist