Noémie LAFITE

Experience

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  Grand Hyatt Cannes Hotel Martinez

  Jun 2009 - Sept 2009

  Demi chef de rang

  Accueil des clientsPrise de commandeEncadrement petite équipe Mise en place salle de restaurant

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  Four Seasons Hotels and Resorts

  Mar 2012 - Sept 2012

  Sales and Marketing
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  One&Only Resorts

  Aug 2013 - Feb 2014

  Management Trainee
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  Montreux Jazz Festival

  Jul 2014 - Aug 2014

  Bar Manager
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  Eden Rock - St Barths

  Oct 2014 - Sept 2015

  Receptionniste/Concierge

  Saint-Barthélémy Eden Rock (Oetker Collection, 5* hotel, 34 rooms)LQA score 94%, Best resort in the world for 2016 by Conde Nast Traveler- Handling face to face enquiries from guests- Performing office duties on a temporary basis- Dealing with difficult guests and ensuring 5* service- Acting as concierge and guest relation

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  L'Apogée Courchevel

  Dec 2015 - Apr 2016

  Réceptionniste

  - Check-in with rooming- Responding to guests needs and anticipating their unstated ones- Managing the billing check, cashier and daily closing- Applying LQA standards- Night audit

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  Relais & Châteaux

  Apr 2017 - Oct 2020

  - Managing the guest relations team to ensure all standards and operating procedures are adhered to - Creating new concepts to increase revenue - Handling guests’s complaints, room issues and conflicts - In charge of the rooms division department and act as the duty manager in the absence of the GM - Managing all guest’s needs from first contact to follow-up post checkout Within one year at the job, activity revenue increased 30% and customer satisfaction 40% SKILLS• A capable team manager handling daily operations, increasing concierge department revenue and providing direction and guidance to front office staff in view of meeting hotel goals.• Producing a high volume of work while consistently maintaining high standards of quality and accuracy in analyzing customer feedback and providing strategic direction to improve ratings.• Dealing seamlessly and rapidly with customer complaints, ensuring our guests the best possible day-to-day experience (complaints, room issues and special requests and standards meet expectations).• Rigorous in a wide variety of situations, with a sense of creativity that allows me to meet new challenges on a daily basis, introducing innovative solutions for improvements (new procedures, use of technology, etc.)• Setting budgets, operating statements and payroll progress reports• Fully IT literate, PMS (Starlight, Opera, Delphi, Micros), Goconcierge• Fluent in French, Spanish & English Voluntary work in foreign schools, Indonesia and Mexico Show less

  • Guest Relations Manager

    Apr 2018 - Oct 2020

  • Assistant Guest Relations Manager

    Apr 2017 - Mar 2018
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  Belmond La Samanna

  Jan 2021 - Aug 2021

  Responsable service clients
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  Hyatt Hotels Corporation

  Oct 2021 - now

  Responsable des services de conférence