Amanda Schroeder

Experience

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  Marriott International

  May 2003 - May 2008

  Front Desk Associate

  - Acknowledged by guests and leadership for excelling in guest service- Cross trained in other departments to better the hotel and myself - Utilized previous employment knowledge to assist restaurant in times of need

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  Walt Disney World

  Jan 2008 - Jun 2008

  Wilderness Lodge Cast Member

  - Maintained positive attitude and work ethic while serving over 8,000 guests per shift- Adapted to different work environments when traded between resort locations- Trained new co-workers to do a variety of tasks - Recognized by peers for being an energetic and friendly cast member through weekly Smile Award nominations- Recognized by guests and leadership for providing excellent guest service- Ensured a clean and safe environment for guest's and coworkers

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  Comfort Suites

  Dec 2008 - Jun 2010

  Guest Service Manager

  • Assessed the need for creation of new-hire and continuous training • Developed and implemented innovative training materials that included memorable training activities to ensure trainee retention• Presented training materials to classes of 8-10 employees • Updated existing operations and safety manuals to ensure quality and compliance • Created and maintained HR forms for all employees and new hires • Supervised the work of all Guest Service employees and implemented employee recognition programs• Partnered with upper management and ownership to review marketing strategies to exceed hotel goals• Analyzed productivity and necessity of existing employees, decreasing turnover and increasing performance goals• Interviewed and selected talent, using behavioral interviewing tactics• Executed an efficiency plan to eliminate overtime, drastically cutting labor costs.• Achieved the Platinum award for our brand, becoming the #1 Comfort Suites in Texas• Attained top 10% recognition for enrolling guests into Choice Privileges in order to encourage brand loyalty Show less

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  Hilton Southwest

  Aug 2010 - Dec 2010

  Guest Service Manager

  • Hired to asses hotel weaknesses and identify areas for increased guest satisfaction and customer loyalty• Developed and initiated a guest service improvement plan, Hilton Football League (HFL), to increase guest survey scores • Executed HFL to inspire both staff and customer involvement to directly impact guest satisfaction• Trained guest services team on customer service best practices to increase hotel performance and encourage excellence across all departments within the hotel

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  Doubletree by Hilton-Dallas Market Center

  Apr 2011 - Aug 2011

  Sales Manager

  • Focused on gaining skills and knowledge about the sales process by working with tenured sales professionals• Heavy outgoing phone calls and prospecting, also utilized the internet (Linkedin, Cvent, ect.) to gain qualified leads in order to more effectively close sales• Personally visited local accounts to build relationships and understand needs to provide better rates and amenities

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  Brinker International

  Aug 2011 - Sept 2013

  Learning Delivery Coordinator

  • Planned, coordinated, and oversaw corporate meetings and events, focusing on team building, training, and milestone celebrations for diverse and distinguished guests• Negotiated with vendors to control costs on food & beverage, material goods, and event space, ensuring costs were at or below budget• Helped to created, modify, and monitor budgets for Chilis’ regional and national training budgets, totaling more than $600,000.• Saved more than $70,000 in training expenses through negotiations and evaluations in the first year alone• Supported two Senior Directors of PeopleWorks (Human Resources)• Coordinated learning and development by supporting 12 training managers across the U.S., who support more than 820 corporate restaurants and 300+ franchise restaurants• Participate in ongoing training through Brinker’s version of The Oz Principle• Completed Dale Carnegie’s High Impact Facilitation training Show less

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  Honey Bear Events

  Sept 2013 - Jun 2017

  Owner

  • Conceptualized, planned and executed weddings and events.• Lead multiple event planning meetings with clients to determine, budget, themes and all aspects of the event to ensure complete client satisfaction.• Hired, trained and managed staff for events as necessary.• Maintained budget goals based on clients’ needs.• Solicited feedback from clients to maintain excellence in customer service and satisfaction.

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  Highland Baptist Church - Waco Texas

  Oct 2013 - Apr 2016

  Assistant to College & Youth Ministries

  • Implemented business-focused practices to increase productivity throughout the College and Youth ministries. • Created Excel budget report to furnish ministries with more accurate financial data• Create print materials using Adobe Creative Suites• Communicate with vendors in the United Kingdom, Africa, and all aroundTexas to set up events, mission trips and camps.• Researched costs for all products necessary for events and trips to ensurebudget goals are met or kept under budget in order to meet more ministry goals while spending less. Show less

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  Baylor University

  Apr 2017 - now

  Assistant Director of Logistics for Institutional Events

  • Manage daily scheduling and operations for events, including meetings, lunches, conferences, lectures, and approval of external event proposals that are in line with the mission of the university. Includes planning and implementing all summer programs. • Oversee the distribution, collection, and accuracy of user agreements, billing, release and indemnification forms, minor safety training forms and contracts.• Hire, train, and supervise student and graduate assistants.• Coordinate with campus partners: housekeeping, AV Services, Catering, Facilities, housing and risk management to ensure a positive and seamless event experience.• Ensure proper university and departmental policies and practices are communicated to client.• Coordinated over 90 summer programs at Baylor University, ensuring successful execution of all logistical and compliance aspects.• Responsible for more than a million dollars in revenue generated for the university and its partners through successful program coordination.• Demonstrated ability to manage multiple programs simultaneously and effectively, resulting in high satisfaction levels among program participants and partners.• Proven ability to work with a diverse group of stakeholders, including students, faculty, staff, and community partners.• Developed and maintained strong relationships with program partners and vendors, resulting in repeat business and positive reputation for the university.• Utilized strong project management skills to plan, execute and evaluate each program, ensuring they met or exceeded expectations.• Developed and implemented a written process for program coordination, ensuring consistency, efficiency and compliance in all aspects of program execution. Show less