Eswarraj A.

Experience

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  VAGLER International Sdn. Bhd.

  Mar 2017 - Jun 2017

  Research Development Test Engineer

  • 3D Printing machine assembly and maintenance.• Support and assists R&D Engineers in tasks including both mechanical and electronic design.• Involved in electronic troubleshooting failure analysis.

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  Nexwave Technologies

  Jun 2018 - Apr 2020

  RF Engineer

  2G, 3G and 4G RF Optimization (Huawei Celcom Hammer 2 and Maxis Supermoon Project) - [KV, Northern & Southern]• To perform field test such as IBC walk test, FTV, SSO, SSV and cluster site.• Responsible for drive test report, give recommendation for optimization team to enhance the network coverage and capacity.• To provide justification by identifying the root cause for performance degradation such as interference, pilot pollution, weak coverage, capacity congestion, neighbouring issues and overshooting in case failure.• To recommend necessary changes to improve the cell performance which includes site configuration changes, frequency tuning, parameter changes and hardware changes.• Reporting with recommendation of KPI improvement and presenting the drive test result to the customer within a specific timeline given.• To ensure required RF drive test cases and RF data provided by DTE is reliable and error-free.• Assist and guide DTE on static functionality test, mobility test, CQT and SVT. Analyse the data accordingly based on drop calls, unsuccessful handover, and low coverage areas. Show less

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  Astro

  May 2020 - Aug 2021

  Engineer, Video Platform Support

  • To provide 1st / 2nd level recovery for technical issues of Video Platform infrastructure and platforms across AABC and ACBC systems including Real Time Recording and Playback system, Video-on-demand (VOD), Content Delivery Network (CDN), Advanced Video Encoding, Transcoding & Compression Technology, Adaptive bit rate Technology, Subtitling System, Metadata and Integration with Se-top boxes and mobile devices.• Responsible for engineering design, installation, configuration, documentation, troubleshooting and systems maintenance for Infinite Video platform (IVP OTT).• Perform day-to-day operations and capacity management of current infrastructure on-prem and cloud to ensure good performance and healthy.• To generate statistical reports for user concurrency via Conviva, Amazon Web Services (AWS) Cloudfront cache statistic and system capability & availability.• To analyze the Cloudfront distribution to maintain all the cache hit rate above the acceptable rate.• Investigate on the root cause of complex incidents and initiate corrective actions and preventive maintenance activities based on the analysis.• Review, update and develop Standard of Procedure (SOP) document to ensure KPI compliance and improve operational efficiency.• Respond to Trouble Ticket (TT) via JIRA, escalate to appropriate internal/external parties, and resolve TT within the established SLA.• Communicate with internal and external parties on incidents or planned activities to manage customer expectations. Show less

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  Huawei

  Sept 2021 - Mar 2022

  Wireless Service Engineer
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  BICS

  Apr 2022 - now

  Specialist Service Engineer