Tracy Fuentes

Experience

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  Four Green Leafs

  Jan 2010 - Jul 2013

  Office Manager
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  Honeywell

  Oct 2014 - Oct 2015

  Customer service/ Tech support

  • Answer multiple phone lines to assist customers• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments• Answer a high volume of calls • Provide directions for technicians and confirmed appointments• Schedule appointments and maintain appointment calendars• Create employee/technician schedules• Create spreadsheets of weekly productivity

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  Farragut ENT

  Jan 2015 - Oct 2015

  Medical Office Assistant

  Answer multi-line phone system and take appointments or direct calls to the appropriate partyGreet patients when they arrive at the office and provide them with any necessary paperwork or other informationCollect co-pays and other fees required prior to the office visit or treatmentDirect patients to the lab area for scheduled blood work and other testingVerify insurance coverage and assist the billing department with processing claimsSchedule appointments and confirm appointments two days in advanceAssist patients with re-scheduling appointments and other scheduling issuesCommunicate test results to patients when directed by physicians or nursing professionalsInform patients of credit card declines and other billing issues Show less

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  Sykes Enterprises, Incorporated

  Nov 2015 - Oct 2016

  Customer Service Manager

  • Analyze data to guarantee key performance measures are met, while aiding in the removal of barriers to success• Provide direction to employees on achieving specific client objectives, including delivery on the customer experience that promotes customer loyalty, brand recognition and profitability• Participate in calibration sessions directed by the training group to closely monitor account performance• Provide guidance and leadership and serve as a mentor for customer service agents’ day-to-day activities Show less

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  Original Footwear

  Oct 2016 - Oct 2017

  Customer Service Team Lead
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  Lancome

  Jan 2018 - now

  Lancome Counter BA

  • Greet each guest and offer swift, courteous service and inform them of all current promotions and special events• Responsible for exceeding individual sales and productivity goals• Analyze Marketing information and translated it into strategic plans and events• Work closely with the department manager and account coordinator to formulate and build the Lancome brand• Responsible for presenting an image at all times that reflects the knowledge of the Lancome cosmetic line sold at Ulta Beauty• Educate customers about product knowledge • Routinely perform makeup applications, skincare analysis, and product demonstrations with guests• Ensure that all testers within prestige area are readily available and kept in compliance with the hygiene standards• Ensure stock is kept full at all times within the prestige categories• Build brand loyalty by providing superior, specialized customer service to each customer Show less

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  Amerilife of Florida LLC

  Jun 2020 - now

  Administrative Assistant/Recruiter