Dawn Lemke

Dawn Lemke

Director's Assistant

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location of Dawn LemkeGreater Hamburg Area

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  • Timeline

  • About me

    Senior Group Manager MarineTUI Group

  • Education

    • Bromley College of Technology

      1984 - 1986
      LCCI Level 4 Private and Executive Secretary's Diploma

      Three year sandwich course covering various modules in communication, secretarial administration and management appreciation.

    • Bromley College of Technology

      1984 - 1986
      RSA Level 4 Diploma for Bi-Lingual Secretaries: German

      A three year sandwich course including one year work experience in Frankfurt am Main, Germany.

    • Chartered Insurance Institute

      2018 - 2020
      CII Insurance Diploma / Versicherungsbetriebswirtin Versicheurngswesen CII Insurance Diploma
  • Experience

    • Norddeutsche Reederei GmbH & Co. KG

      Jan 1994 - Jan 1997
      Director's Assistant

      Responsible for ensuring the smooth running of the Director's workload and commitments, including: - time management - diary management - co-ordinating frequent international travel - providing general administrative support as required - dealing with incoming and outgoing correspondence in German and English - arranging and booking international meetingsI also independently handled various tasks connected with the planning and financing of new shipbuilding projects. Show less

    • Norddeutsche Private Equity GmbH

      Jan 1999 - Jan 2003
      Secretary of the Director

      In this role I provided full PA services to the Managing Director, including proactive diary management, incoming and outgoing correspondence - often of a confidential nature, internet reseach activities for projects and arranging and booking required meetings, issuing invites, creating an circulating agenda and liaising with all attendees and guests. In addition, I was responsible for translating the German website into English and for the subsequent maintenance of the English site. I also kept the German website up-to-date. Show less

    • D.A.S. Rechtsschutz AG (Austria) / ERGO Group AG

      Jan 2004 - Apr 2006
      Sales Assistant

      Preparation and execution of campaigns aimed at acquiring new customers in corporate and private customer segments.Comprehensive internet research and telephone acquisition. Written and oral communciations in German with customers and the regional head office. Preparation and coordination of client appointments for sales representatives.

    • Hapag-Lloyd AG

      May 2006 - Mar 2011
      Employee in the Insurance Department

      Organisational and adminstrative assistence during a merger, including establishing a guideline for reviewing and digitally recording over 1000 claims files and the coordination and control of that process within the department. Central point of contact for the department employees regarding all queries in respect of P&I claims that occurred prior to the merger.Responsible for maintaining data and reserves in the claims software and for controlling invoices in close cooperation with insurers and service providers.Administrative support in the preparation and execution of renewals, annual accounts, budgets and projections as well as administrative assistance in the analysis and control of insurance contracts.Carried out support functions in connection with the departmental claims software and was part of the team that created and maintained the insurance policy manual. Show less

    • TUI Group

      Mar 2011 - now

      In October 2015, following the merger of TUI Travel plc and TUI AG, I transferred from the Hamburg office to Hannover and took on the responsibility of providing day-to-day service and support to all the businesses within the TUI Group located outside of Germany, Austria or Switzerland in respect of the Group corporate insurances - including but not limited to Liability, Property, Business Interruption and Health/Medical cover.In April 2017 my area of responsibility was extended to include the placement, renewal and management of the local insurances for the UK and Irish businesses within the TUI Group - including Motor, Business Travel and Employee related policies. A further expansion of my responsibilities followed in November 2017, when I took on responsibiltiy for the TUI Group marine insurances for Hapag-Lloyd Cruises, Marella Cruises and TUI Cruises - including Hull & Machinery, Business Continuity and Protection & Indemnity cover.I am also responsible for the implementation, harmonisation and administration of our IT software Riskonnect. Show less Responsible for monitoring the cruise vessels' schedules and working in close cooperation with national and international authorities, inurers and brokers to ensure that requisitional ship documents are applied for and issued in compliance with international maritime regulations.Coordinate all activities between the vessels, agents and Head Office to ensure the timely transport of these documents on board the cruise vessels.Handle and process marine liability, motor vehicle and property damage claims and prepare, coordinate and place transport and event insurances. Show less

      • Senior Group Manager Marine

        Oct 2015 - now
      • Employee in the Insurance Department

        Mar 2011 - Oct 2015
  • Licenses & Certifications

    • Level 4 Diploma for Bilingual Secretaries: German

      RSA (Royal Society of Arts)
      Jan 1984
    • Level 3 Award for Insurance (English)

      Chartered Insurance Institute
      Oct 2017
    • Level 4 Diploma for Private and Executive Secretaries

      London Chamber of Commerce and Industry
      Jan 1984
    • Level 3 Certificate in Insurance

      Chartered Insurance Institute
      Jul 2018