Aiji Ng

Experience

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  Maybank (M) Berhad

  Sept 2010 - Sept 2011

  Mortgage Consultant

  • Develop relationship & network with realtors, developer, and solicitors• Develop new & existing customer relationship to achieve personal sales target.• Provide excellent customer service to the bank’s clients.

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  Arvato Bertelsmann C/O Microsoft

  Oct 2011 - Jan 2019

  • Managed, training and oversaw the temporary staffs and new hires for Microsoft’s volume licensing processing team to ensure that they are equipped with the knowledge to perform day-to-day tasks• Identified and drove improvements that would lead to higher operational productivity and greater partner satisfaction• Proven flexibility and adaptability to changes when the management of entire operations fully changed from Microsoft’s management to arvato digital services Pte Ltd• Created and ensure processing manuals are up to date Show less

  • Subject Matter Expert

    Sept 2014 - Jan 2019

  • Senior Transaction Specialist

    Apr 2013 - Aug 2014

  • Transaction Specialist

    Oct 2011 - Mar 2013
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  Infosys

  Jan 2019 - now

  Process Lead

  • Review partner profile to ensure they are qualifying partner based on Microsoft’s guideline.• Onboard qualify partner and assist to create their profile in Microsoft system.• Review partner letter and ensure it is compliance before send to Microsoft for signature.• Issue compliance signed letter to customers as per partner’s request.• Strategize, implement, and maintain program initiative that adhere to organizational objectives.• Develop program assessment protocols for evaluation and improvement.• Identify key requirements needed from client and provide best solution with fulfill Microsoft compliance.• Analyze, evaluate, and overcome program risk, and produce program report management and stakeholders. Show less