Quandra Moore, MHA, CPhT, LPhT

Experience

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  University of North Carolina at Greensboro

  Feb 2001 - Oct 2001

  Medical Records Technician -Student Anna M. Gove Student Health Center

  Checked in patients for scheduled immunizations, physicals, and walk-in appointments Scheduled medical appointments with reason for visit Pulled and filed medical charts using the alphabetic filing systemEnsure accuracy, accessibility, and paperwork is properly filled out

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  Harris Teeter

  Oct 2001 - Mar 2014

  Provided exemplary interpersonal skills, showing the ability to work well with others in supervisory rolesSupervised 5-7 cashiers in all aspects of the occupation, including training on the proper use of computer systems, store policies and proceduresCommunicated with customers and employees to answer questions, explain information, and address complaintsOperated 5 cash registers simultaneously on U-ScanPerformed general clerical duties including recording memos and emailing return checks noticesCount, balance, and set-up tills to balance a $100K revenue daily Show less

  • Pharmacy Technician

    Jul 2005 - Mar 2014

  • Customer Service Clerk, Cashier, U-Scan Operator

    Oct 2001 - Jul 2005
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  Cone Health

  Jul 2012 - Mar 2013

  Intern Pomona Urgent Care

  Shadowed Chelle Jeffery, PA-CAssisted with minor procedures, for example, drainage of abscess, skin tag removals, and suturing a wound Gained knowledge on diabetes, hypertension, and hyperlipidemiaLearned the basic skills of EPIC medical software Composed a research paper titled "How does an urgent care facility profit while taking care of their patients?" The paper was presented at the 7th Annual Guilford Undergraduate Symposium on April 11th, 2014.

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  Shared Pharmacy Services

  Mar 2014 - Feb 2016

  Second in charge in management to govern an increasing prescription count initiating at three thousandDirected 10+ cross functional teams including pharmacy technicians while assisting three pharmacistsExceled in troubleshooting pharmacy challenges and issues with prescriptions, schedules, and daily work which increased morale and customer service 100% efficient in making sure the workflow within the pharmacy operations ran smoothly Submitted insurance claims for one thousand nursing and assisted living facility bedsPrinted and sorted labels separating over the counter, narcotics, intravenous, and compounded drugs Packaged printed labels with correct prescription, over the counter medicine, and suppliesCategorized prescriptions and medical products into the correct facility tote for deliveryPrinted packing slips and Prescription Drug List (PDL) report for all facilities

  • Pharmacy Floor Supervisor

    Nov 2015 - Feb 2016

  • Distribution Coordinator

    Mar 2014 - Feb 2016
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  Guardian Pharmacy

  May 2016 - now

  Reconcile 200+ charges monthly with the automated medication dispensing machines pulled for rehabilitation and skilled nursing facility residents.Assist with the month-end closing process and prepare monthly reports.Processed 60 new admissions, readmits, and discharges for skilled nursing facilities using DocuTrack and Framework LTC and ECM software.Admit residents to 4100 nursing, assisted living, and rehab beds with a 96% accuracy rate.Coordinate and notify healthcare administration via email or phone of high-cost medications. Leveraging diversity and inclusion in support of quality care.Prepare Medicare-A analysis daily and give quotes on medications via phone, email, or faxResearch to find solutions to errors that occur daily, for example, correcting allergies, facilities, double demographic profiles, date of birth, and insurance.Responded quickly to customer service concerns and complaints typically within 5 minutes of inquiring to impact satisfactionProvides medication costs to assist admissions coordinators and directors to negotiate whether to accept a new residentCalls responsible party to get approval for co-pay to send medication on non-Med-A high-cost medications. Experienced in remote customer support including wireless LAN and VPN access. Show less Entered 100+ incoming orders via fax for new and existing residents to meet 100% target goalInputted new admissions with correct demographics, insurance information, and current medications within minutesInteracted with residents, nurses, administration, and facility staff with daily issues on medicationsVerified accuracy of information and executed clarification of orders on new prescriptions and refill requestsGenerated monthly reports through Framework (software program) and sent via email to directors of nursing Show less

  • Pharmacy Billing Specialist III

    Dec 2016 - now

  • Order Entry Technician

    May 2016 - Dec 2016