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Melanie Squires

Melanie Squires

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location of Melanie SquiresCambridge, Ontario, Canada

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  • Timeline

  • About me

    Senior Manager, Shared Services Transformation at TD Insurance

  • Education

    • Niagara College

      1993 - 1994
      Accounting and Business/Management

  • Experience

    • TD

      Mar 1998 - now

      Leading Special Projects and initiatives within the Shared Services Team. Working closely with our partners and vendors to improve our client and partner experience index while focusing on process improvement. Deliver a roll out plan that encompasses a strong change management, training & communication plan. Part of a team with a focus on team building, executing with excellence, open communication and succession planning. Manager, Administrative Services for Etobicoke, Burlington & Saint John, NB. Overseeing Mailroom, Stockroom, Reception, Documentation, Facilities and Word Processing. Deliver an efficient and customer centric service to our internal and external partners. Provide oversight and controls on processes and procedures. Deliver and successfully roll out projects related to process and business improvement. Manager, Administrative Services for Yonge/Eglinton, Halifax & Adelaide. Overseeing Mailroom, Stockroom, Reception, Documentation, Facilities and Word Processing. Deliver an efficient and customer centric service to our internal and external partners. Provide oversight and controls on processes and procedures. Deliver and successfully roll out projects related to process and business improvement. Administrative Manager for Etobicoke, Burlington and Saint John, NB. Overseeing Mailroom, Stockroom, Reception, Documentation, Facilities and Word Processing. Deliver an efficient and customer centric service to our internal and external partners. Provide oversight and controls on processes and procedures. Deliver and successfully roll out projects related to process and business improvement. As Dept. Manager Administrative Services I was responsible for managing a team responsible for facility management, reception, documentation support, mailroom and stockroom services, coaching and team building, working closely with our partners and vendors. Customer Service, Sales, peer coaching & training Customer service & sales.

      • Manager, Initiatives

        Jul 2014 - now

      • Manager, Administrative Services

        Jan 2012 - Jul 2014

      • Manager, Administrative Services

        Oct 2010 - Jan 2012

      • Manager Administrative Services

        Jan 2006 - Oct 2010

      • Department Manager, Administrative Services

        Nov 2002 - Jan 2006

      • Customer Servcie Analyst

        Sept 1999 - Nov 2002

      • Customer Service Analayst

        Mar 1998 - Sept 1999

    • TD Insurance

      Jul 2017 - now
      Senior Manager, Shared Services Transformation

  • Licenses & Certifications

    • Facility Management Professional Certificate

  • Honors & Awards

    • Awarded to Melanie Squires
      TD Vision In Action Award TDBG Feb 2018 Vision in Action (VIA) is TD's highest honour and distinction. This prestigious award is only given to 1 in 1000 TD employees globally. I received this honour by always thinking like a customer, implementing digitization of claims files, taking ownership of results, leveraging Agile methodology to reach project milestones in record time and helping to bring new ideas to market quicker.I am dedicated to developing myself and others around me and am a passionate and energetic leader who… Show more Vision in Action (VIA) is TD's highest honour and distinction. This prestigious award is only given to 1 in 1000 TD employees globally. I received this honour by always thinking like a customer, implementing digitization of claims files, taking ownership of results, leveraging Agile methodology to reach project milestones in record time and helping to bring new ideas to market quicker.I am dedicated to developing myself and others around me and am a passionate and energetic leader who is actively involved in representing TD Insurance in enterprise-wide committees.It really comes down to working with an amazing team who all work collaboratively towards a common goal....our customers! Thank-you to my colleagues, partners and team for your nomination and recognition, I am truly humbled and honoured. Show less
    • Awarded to Melanie Squires
      TD All Stars Award TD Insurance Nov 2017 I was honored with this award for leading Shared Services through a 10month audit where we successfully secured a Satisfactory rating. I have also started leading the Payment Optimization project where we have already started to yield positive results in our EFT penetration rate and simplifying the process for our customers, partners and vendors.
    • Awarded to Melanie Squires
      TD Insurance Mega Star Award TD Insurance Oct 2017 I was honored with this award for leading Shared Services through the 2017 Audit where we obtained a Satisfactory rating, as well for my initial work in leading the Payment Optimization project.
    • Awarded to Melanie Squires
      TD Insurance Mega Star Award TD Insurance Jul 2016 I was honored with this award for leading Paperless Claims within TD Insurance Home & Auto.
    • Awarded to Melanie Squires
      TD Insurance All Stars Award TD Insurance Nov 2015 I was honored with this award for my contributions on leading shared services through Claims Transformation.
    • Awarded to Melanie Squires
      TD Insurance Mega Star Award TD Insurance Oct 2015 I was honored with this award for my contributions on leading shared services through Claims Transformation.
    • Awarded to Melanie Squires
      TD Insurance All Stars Team Award TD Insurance Oct 2014 2014 CAT Response / CAT Playbook
    • Awarded to Melanie Squires
      TD Insurance All Stars Team Award TD Insurance Oct 2011 Focus on our People - Ontario Accident Benefits Reform Recovery Effort
    • Awarded to Melanie Squires
      Merit Award TD Insurance Nov 2010 Received a merit award for being Customer Driven, having Respect for Each Other, Knowing our Business & Executing with Excellent.

  • Volunteer Experience

    • Team Leader Ride for Cure

      Issued by JDRF Canada on Sept 2007
      JDRF CanadaAssociated with Melanie Squires

    • Tree Planter

      Issued by TD Friend of the Environment on Jul 2008
      TD Friend of the EnvironmentAssociated with Melanie Squires