Darija Slokar, MBA, Prosci

Experience

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  Ipsos

  Feb 2001 - Mar 2006

  Operations Manager

  Provided leadership and had overall accountability for the call centre operation with five team leaders and 70 interviewers in Vancouver and 30 team leaders and over 300 interviewers in Edmonton. Primary responsibilities included the development and management of the budget, operational strategies and targets, project planning, execution and quality control, establishing client service standards, and provision of coaching and guidance to team leaders and interviewers.

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  Empower HR Consulting

  Jan 2007 - Dec 2009

  Owner/Consultant

  Consulted and provided advice to improve organizational effectiveness from the operations management and human resources perspective by aligning people and business practices for effective service delivery. Provided coaching to the management teams on the practical approach to employee relations, professional development, performance management and recognition. Led recruitment and orientation of new employees. Provided advice related to operations and human resources management to small business owners. Show less

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  Business Link AB

  Aug 2008 - Sept 2009

  Corporate Relationships Manager

  Provided leadership for the development and delivery of programs for Alberta entrepreneurs and led initiatives to increase organizational profile, usage of services, and new funding. Primary responsibilities included liaison with Provincial and Federal Governments to obtain funding, establish expectations, priorities and performance indicators and report on program outcomes. Acted as the main facilitator for the annual strategic planning process with the Board of Directors and operational leaders to ensure organizational alignment and achievement of established objectives. Show less

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  City of St. Albert

  Sept 2009 - now

  Provided leadership and oversight for corporate project management and continuous improvement programs. Primary responsibilities included initiation and delivery of Council and Executive Leadership projects to design and implement strategic and emergent opportunities. Provided oversight and conducted program and service reviews and business process improvement initiatives with cross-functional teams. Provided advice and recommendations to introduce new programs and services, and optimize service delivery, customer experience, organizational alignment, and performance. The position required direct involvement with the Council, Executive Leadership Team, Leadership Team, Departments, Council Committees, and external stakeholders. Show less Led the annual business planning process with the Leadership Team and departments to ensure corporate alignment with the strategic plan. Participated in the facilitation and development of the Council’s strategic plan and priorities, and project managed the Council and the Executive Leadership Team's strategic initiatives. Primary responsibilities included the development of guidelines, facilitation of business planning sessions with departments, and development of Council and Administrative policies to provide direction and aid with the implementation of strategies, and operational alignment. Show less

  • Manager, Strategic Services

    Jul 2020 - now

  • Manager, Corporate Planning, Risk and Insurance

    Jul 2020 - Feb 2021

  • Senior Advisor and Project Manager, Corporate Initiatives

    Feb 2018 - Aug 2020

  • Lead, Corporate Business Planning and Special Projects

    Jan 2016 - May 2018

  • Corporate Planning Coordinator

    Sept 2009 - Jan 2016