Jason Young, PHR

Experience

• 

  AT&T

  Jan 1999 - Aug 2010

  Human Resource Manager

  HR Manager, Customer Service, June 1, 2009 – August 7, 2010• Coordinated vendor administration of 10 corporate tuition aid and contractual training/retraining programs with 10,000 active participants and $30 million average annual costs.• Effectively managed tier 3 escalations and HR policy appeals by assessing cases, determining and proposing a practical and consistent resolution, and communicating the outcome within established service level agreements.• Audited agent interactions for quality assurance compliance, outlined areas of improvement, proposed solutions and collaborated with team members to initiate procedural changes.• Successfully outsourced 160,000 employees to pre-merger AT&T Mobility (Cingular) vendor’s platform.• Created and managed HRIS, A/P and payroll file feeds.Manager/Supervisor, January 1, 2007 – May 31, 2009• Supervised a team of 12 Union represented, non-management clerks. Primary responsibilities included attendance management, departmental staffing, coaching and development, regulatory, corporate and HR policy compliance, and performance appraisal evaluations.• Managed employee attendance by explaining leave options to employees, providing required documentation, documenting discussions, reporting and monitoring FMLA and disability cases.• Managed departmental staffing by defining job responsibilities, reviewing resumes and employment history, interviewing candidates, extending job offers and managing transition/placement.• Conducted user acceptance testing, summarized and reported system defects and outages to IT.Team Leader (multiple positions), December 31, 2006 & prior• Researched inquiries of a complex nature pertaining to 40 various HR topics. Supported 12 exempt clerks and non-exempt managers with administrative and policy related issues. Assisted HR leaders with compensation application technical support. Provided SAP end-user support related to HR transactions, including payroll and personnel administration. Show less

• 

  Accenture Federal Services

  Apr 2012 - now

  • Serve as Recruiting Admin team subject matter expert for background checks and set to hires.• Execute Workflow Coordinator duties by monitoring workload and assigning work to team members as necessary.• Support recruiters, candidates and employee relations with escalations and resolution of complex matters related to various Recruiting Admin processes.• Question candidates on background check discrepancies, document findings and provide a detailed explanation of events to employee relations for review and determination of candidate employment eligibility.• Create, implement and maintain internal metrics tracking log and reports in support of individual and team productivity tracking initiatives. Show less • Provided HR BPO support for multiple clients on leave of absence (FMLA, STD), EEO, and domestic and international employee relocations policies and processes.• Performed Workflow Coordinator duties including but not limited to: facilitate client calls and team huddles; research and resolve escalations; quality assurance and processor performance analysis / analytics; client survey analysis; and workload analysis and forecasting.• Utilized HRIS, A/P, WQM, payroll and vendor data sources to create and deliver moderate to complex client and internal reports on a recurring and ad hoc basis.• Assist with tickets and escalations as needed.• Served as Operational Excellence Focal and We@Accenture Champion by assisting with development and implementation of innovative ideas to improve efficiency and reduce costs. Show less

  • Senior Human Resource Analyst

    Mar 2014 - now

  • Human Resource Analyst / Workflow Coordinator

    Apr 2012 - Feb 2014