K N Raghavendran Bhat

Experience

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  Vision India Educational System

  Jan 2001 - Aug 2003

  Marketing / Customer Support Executive

  Key DeliverablesSelected the required channel partners for the portal.Conducted meeting with the Principal and Correspondent of various institutions.Organised demonstration about the various services offered by the company.Developed awareness about the portal among the students by participating in various school exhibitions.Significant HighlightsOffered complete customer support as well as addressed the customer queries during the contract period.Successfully attained the assigned sales target. Show less

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  NetVision Cybertech Pvt. Ltd

  Nov 2003 - Sept 2005

  Customer Support Executive

  Key DeliverablesHandled the outbound calls to international customers.Significant HighlightsSuccessfully attained the assigned sales target.Independently managed various Pilot Projects (Market Survey / Sales Projects)

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  Movate

  Sept 2005 - now

  Associate Project Manager

  Key Deliverables Managing a team of 35 members. Imparting training on the process and ensuring metrics and targets are met. Providing daily, weekly & monthly reports to the Project Manager. Creating awareness to the respective team / individuals regarding their KRA, goals & targets. Management of 2nd Tier client support, including co-ordination of response to client queries, incident resolution etc.  Conducting detailed RCA by contacting the customer & giving feedback to the team & Management. Determining the knowledge base availability and publishing new Knowledge Base Articles. Ensured the identification of placing the candidates for PIP and planning for refresher training along with the Project Manager. Show less