Pierre Gaillard

Experience

• 

  McDonald´s

  Nov 2013 - Aug 2015

  Team member

  Student and summer job

• 

  FIBA

  Sept 2015 - Sept 2015

  Voluntary Desk Hotel

  My mission lasted 2 weeks during the EuroBasket 2015.I welcomed event Officials in english and french. More, I stuck informations up and manage the organization with the laundry.

• 

  International Commission on Irrigation and Drainage (ICID)

  Oct 2015 - Oct 2015

  Voluntary Welcome officer

  My mission lasted 1 week. It was organized by EFHT's students.I managed congress rooms by welcoming and informing the participants of the event.

• 

  MUNDA INGENIEROS SL

  Feb 2016 - Apr 2016

  Marketing Assistant Trainee

  Communication plan design. Community Management

• 

  EME Catedral Hotel 5*

  Jul 2016 - Jul 2017

  Commercial and Reservation Agent

  Organisation and planning of professional events from A to ZEntry of bookings on Channel ManagerTelephone reception in English, French and Spanish

• 

  CWT

  Jul 2017 - Jun 2021

  Team management- Daily supervision and monitoring of a team of 14 travel consultants- Monitoring the development and assessment of team members- Motivating teams through training workshops that are fun, participative and educational.Managing key account and hub customers- Setting up a new customer (Ministry of Foreign Affairs) - Dispute resolution - Organizing and booking travel for business customers (GDS: Amadeus / OBT: Concur, KDS,Traveldoo)- Collecting, processing and personalizing telephone and email requests from customers in order to drive them to the most economical and fastest option for their well-being.

  • Team Leader

    Jul 2018 - Jun 2021

  • Business Travel Consultant

    Jul 2017 - Jul 2018
• 

  BAM Karaoke Box

  Jul 2021 - Aug 2022

  Customer Service and Sales Manager (FR/ES)

  Langues parlées: français, espagnol et anglais